Display: Load tray with [Letter], [Plain] paper Load tray 1 with [Letter], [Plain] paper Load tray 2 with [Letter], [Plain] paper
Description: Paper in tray is not matched to the machine paper setting.
Remedy: 1) Check and change the paper setting of the corresponding tray properly.
Code: 11-2T31, 11-2T41, 11-2T61
Display: Load tray 3 with [Letter], [Plain] paper Load tray 4 with [Letter], [Plain] paper Load MP with [Letter], [Plain] paper
Description: Paper in tray is not matched to the machine paper setting.
Remedy: 1) Check and change the paper setting of the corresponding tray properly.
Code: 61-1111
Display: Booting Failure: #61-1111. Turn off then on. Call for service if the problem persists
Description: Hibernation image creation is failed.
Remedy: 1) Turn the machine on with a normal booting. 2) Enter the SVC mode. Select “Hibernation On” again.
Code: A1-1111, A1-1112, A1-1113
Display: Motor Failure: #A1-111x. Turn off then on. Call for service if the problem persists
Description: Main motor operation is abnormal.
Remedy: • A1–1111 : Main motor is stopped but machine recognizes it as operational. • A1–1112 : Main motor is not operated for print-job. • A1–1113 : Main motor is operating but machine recognizes status as "Stopped". 1) Turn the machine off. Check if there are any foreign substances or paper around the paper path. 2) Remove the rear cover after removing 6 screws. 3) Check if the main motor connector is connected correctly. 4) If the connection is OK, turn the machine on. Enter SVC mode. Select the main motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the main motor(JC31-00090A) • If the checked result is abnormal, check the following. - If 24V power is not generated, replace the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)). - If the control signal is abnormal, replace the main board(JC92–02661A) b) If the motor is operational, • Check the Pin No 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness.
Code: A1-3111, A1-3112, A1-3113
Display: Motor Failure: #A1-311x. Turn off then on. Call for service if the problem persists
Description: Dev motor operation is abnormal.
Remedy: • A1–3111 : Dev motor is stopped but machine recognizes it as operational. • A1–3112 : Dev motor is not operated for print-job. • A1–3113 : Dev motor is operating but machine recognizes status as "Stopped". 1) Turn the machine off. Check if there are any foreign substances or paper around the imaging unit. 2) Remove the rear cover after removing 6 screws. 3) Check if the Dev motor connector is connected correctly. 4) If the connection is OK, turn the machine on. Enter SVC mode. Select the Dev motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the Dev motor(JC31-00090A) • If the checked result is abnormal, check the following. - If 24V power is not generated, replace the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)). - If the control signal is abnormal, replace the main board(JC92–02661A) b) If the motor is operational, • Check the Pin No 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness.
Code: A3-2113
Display: The CTD sensor is dirty. Please clean it with soft cloth or paper.
Description: CTD sensor is defective or CTD sensor calibration is abnormal.
Remedy: 1) Turn the machine off. 2) Open the side cover. 3) Check if the CTD sensor window is contaminated. If yes, clean the window with soft cloth. 4) Close the side cover. 5) Turn the machine on. 6) If the problem persists, replace the CTD sensor (JC32-00014A).