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Samsung MultiXpress M5360

Error Codes List page 2

  • Code: A3-3210, A3-3211, A3-3212
  • Display: Sensor Failure: #A3-321x. Turn off then on. Call for service if the problem persists.
  • Description: Inner temperature sensor is defective.
  • Remedy: • A3–3210 : Inner temperature sensor value is abnormal.
    • A3–3211 : Inner temperature sensor is in short status.
    • A3–3212 : Inner temperature sensor is in open status.
    1) Enter SVC mode. Execute sensor test to check the sensor operation. (Diagnostics > Engine Diagnostics > Engine Test Routines > 109-0012 Inner Temperature )
    2) Open the side cover. Measure the resistance value of the connector at both ends. • If the values is not in 10KΩ ± 1% (@ 25 ℃), replace the inner temperature sensor
    3) If the sensor is normal, replace the main board(JC92–02661A).
  • Code: A3-3310, A3-3311, A3-3312
  • Display: Sensor Failure: #A3-331x. Turn off then on. Call for service if the problem persists.
  • Description: Outer temperature/humidity sensor is defective.
  • Remedy: • A3–3310 / A3–3311 / A3–3312 / A3–3320 : Temperature function of the sensor is abnormal.
    • A3–3410 / A3–3411 / A3–3412 : Humidity function of the sensor is abnormal.
    1) Enter SVC mode. Execute sensor test to check its operation. (Diagnostics > Engine Diagnostics > Engine Test Routines > 109-0013 Outer Temperature )
    2) Remove the rear cover. Measure the resistance value of the connector at both ends. If the value is not in 47.5KΩ ~ 52.5KΩ (@ 25 ℃), replace the outer temperature/humidity sensor(JC32–00015A).
    3) If the harness and sensor are normal, replace the main board(JC92–02661A).
  • Code: A3-3320, A3-3410
  • Display: Sensor Failure: #A3-331x. Turn off then on. Call for service if the problem persists.
  • Description: Outer temperature/humidity sensor is defective.
  • Remedy: • A3–3310 / A3–3311 / A3–3312 / A3–3320 : Temperature function of the sensor is abnormal.
    • A3–3410 / A3–3411 / A3–3412 : Humidity function of the sensor is abnormal.
    1) Enter SVC mode. Execute sensor test to check its operation. (Diagnostics > Engine Diagnostics > Engine Test Routines > 109-0013 Outer Temperature )
    2) Remove the rear cover. Measure the resistance value of the connector at both ends. If the value is not in 47.5KΩ ~ 52.5KΩ (@ 25 ℃), replace the outer temperature/humidity sensor(JC32–00015A).
    3) If the harness and sensor are normal, replace the main board(JC92–02661A).
  • Code: A3-3411, A3-3412
  • Display: Sensor Failure: #A3-331x. Turn off then on. Call for service if the problem persists.
  • Description: Outer temperature/humidity sensor is defective.
  • Remedy: • A3–3310 / A3–3311 / A3–3312 / A3–3320 : Temperature function of the sensor is abnormal.
    • A3–3410 / A3–3411 / A3–3412 : Humidity function of the sensor is abnormal.
    1) Enter SVC mode. Execute sensor test to check its operation. (Diagnostics > Engine Diagnostics > Engine Test Routines > 109-0013 Outer Temperature )
    2) Remove the rear cover. Measure the resistance value of the connector at both ends. If the value is not in 47.5KΩ ~ 52.5KΩ (@ 25 ℃), replace the outer temperature/humidity sensor(JC32–00015A).
    3) If the harness and sensor are normal, replace the main board(JC92–02661A).
  • Code: A4-1110
  • Display: Lamp Failure: #A4-1110. Open the door, then close it. Call for service if the problem persists.
  • Description: Eraser Lamp does not turn on.
  • Remedy: 1) Execute the eraser lamp test. a) Open the front and side covers. Then, remove the toner cartridge and imaging unit. b) Remove 2 screws from the front of the imaging unit. Then, remove the front cover. c) Remove 4 screws. Then, remove the inner cover. d) Check if the harness for the eraser ramp is defective. e) Install the imaging unit while removing its front cover. Then, install the toner cartridge. f) Push the side cover open sensor with a tool while opening the front and side covers. g) When the machine is warming up, check if the eraser lamp is on. If the machine can’t warming up, reinstall the imaging unit and toner cartridge.
    2) If the eraser lamp does not turn on, replace it(JC92-01959B).
  • Code: C1-1110
  • Display: Prepare new toner cartridge
  • Description: Toner cartridge is almost empty.
  • Remedy: 1) Prepare new toner cartridge because it will be exhausted soon.
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