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Samsung MultiXpress M5360

Error Codes List page 23

  • Code: U3-3611, U3-3613, U3-3614
  • Display: Original paper jam in the exit area of scanner
  • Description: Original jam has occurred around the scan in roller and regi roller.
  • Remedy: 1) Check if the pick up motor operates normally.
    2) Open the DSDF cover. Check if the paper jam is occurred.
    3) Pull the green lever of the Guide Exit Lower. Remove the jammed paper.
    4) Check if there are any obstacles or contamination on the paper path. Remove it.
    5) If the problem persists, check the exit sensor and connection. a) Remove the DSDF Unit and white sponge. b) Remove the Exit Lower after removing 4 screws. c) Check if the sensor and actuator are assembled correctly.
    6) Push the white bar. Check if it returns in original condition.
    7) Close the DSDF unit.
  • Code: U3-3611, U3-3613, U3-3614
  • Display: Original paper jam in the exit area of scanner
  • Description: Original jam has occurred around the scan in roller and scan out roller.
  • Remedy: 1) Open the RADF cover. Remove the jammed paper.
    2) Check if the feed sensor and actuator operate normally. a) Remove 6 screws. b) Open the Cover-Open. And then, release the stacker by pushing both sides to the direction of arrow. c) Remove the rear cover and front cover. d) Unplug all harness. e) Remove 2 screws. And then, remove the Holder-Harness Upper. f) Release the Stack-Harness from the Holder-Harness. And then, release the ground wire. g) Remove 5 screws. And then, separate the RADF core Assy from the bottom unit. h) Check the scan sensor operation. i) Pull up the Guide-Pick Up Upper Assy. Remove 4 screws. And then, remove the cover. j) Check if the feed sensor harness is connected correctly.
    3) Check if there is any foreign substance or defective part in the paper path.
    4) Close the RADF Assy.
  • Code: U3-3711, U3-3713, U3-3714
  • Display: Original paper jam in the exit area of scanner
  • Description: Original jam has occurred during reverse procedure.
  • Remedy: 1) Open the RADF Assy.
    2) Open the Cover-Platen Sub Assy. If there is a jammed paper, remove it.
    3) Check the reverse actuator and sensor. a) Open the Cover-Platen Sub Assy. And then, remove 3 screws. b) Check if the reverse actuator operates normally.
    4) If the reverse actuator operation is normal, check the harness. a) Remove 3 screws. Lift up the bracket. And, check if the reverse sensor harness is connected correctly.
    5) Check if there is any foreign substance or defective part in the paper path.
    6) Close the RADF Assy.
  • Code: U3-3713, U3-3714
  • Display: Original paper jam in the exit area of scanner
  • Description: Original jam has occurred around the scan in roller and regi roller.
  • Remedy: 1) Check if the pick up motor operates normally.
    2) Open the DSDF cover. Check if the paper jam is occurred.
    3) Pull the green lever of the Guide Exit Lower. Remove the jammed paper.
    4) Check if there are any obstacles or contamination on the paper path. Remove it.
    5) If the problem persists, check the exit sensor and connection. a) Remove the DSDF Unit and white sponge. b) Remove the Exit Lower after removing 4 screws. c) Check if the sensor and actuator are assembled correctly.
    6) Push the white bar. Check if it returns in original condition.
    7) Close the DSDF unit.
  • Code: U3-4210
  • Display: Top door of scanner is open
  • Description: RADF cover-open is opened or
  • Remedy: 1) Check if the cover-open is closed correctly.
    2) Check the cover-open sensor. a) Remove 3 screws. b) Open the Cover-Open. And then, release the stacker by pushing both sides to the direction of arrow. c) Remove the RADF rear cover. d) Check the rib of the cover-open and sensor.
    3) Check if the cover-open sensor harness is connected correctly.
    4) Close the RADF Assy.
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