Description: Long tracks of missing print on several labels
Causes: Print element damaged.
Remedy: Replace the printhead.
Code: 14
Display:
Description: Wrinkled ribbon
Causes: Ribbon fed through the machine incorrectly. Incorrect burn temperature. Incorrect or uneven printhead pressure. Media not feeding properly; walking from side to side. The strip plate needs adjusting. The printhead needs vertical adjustment. The printhead is improperly balanced. The printhead and platen roller need to be realigned.
Remedy: See Load Ribbon on page 64. Set the darkness to the lowest possible setting for good print quality. See Adjust Print Darkness on page 78. Set the printhead pressure to the minimum needed for good print quality. See Adjust Printhead Pressure on page 70. Make sure that media is snug by adjusting the media guide, or call a service technician. Adjust the printhead balance.
Code: 15
Display:
Description: Printing too light or too dark over the entire label
Causes: The media or ribbon is not designed for high-speed operation. You are using an incorrect combination of media and ribbon for your application. You are using ribbon with direct thermal media. Incorrect or uneven printhead pressure.
Remedy: Replace supplies with those recommended for high-speed operation. 1. Switch to a different type of media or ribbon to try to find a compatible combination. 2. If necessary, consult your authorized Zebra reseller or distributor for information and advice. Direct thermal media does not require ribbon. To check if you are using direct thermal media, perform the label scratch test in When to Use Ribbon on page 62. Set the pressure to the minimum needed. See Adjust Printhead Pressure on page 70.
Code: 16
Display:
Description: Smudge marks on labels
Causes: The media or ribbon is not designed for high-speed operation.
Remedy: Replace supplies with those recommended for high-speed operation.
Code: 17
Display:
Description: Misregistration/skips labels
Causes: The printer is not calibrated. Improper label format.
Remedy: Recalibrate the printer. Use correct label format.
Code: 18
Display:
Description: Misregistration and misprint of one to three labels
Causes: The platen roller is dirty. Media does not meet specifications.
Remedy: See Clean the Printhead and Platen Roller on page 131. Use media that meets specifications.