Display: WARNING HEAD COLD, THERMISTOR FAULT, ERROR CONDITION HEAD ELEMENT BAD
Description: The printer stops; the ERROR light is on; the printer cycles through these three messages.
Causes: The printhead data cable is not properly connected. The printhead has a faulty thermistor.
Remedy: Caution • Turn off (O) the printer before performing this procedure. Failure to do so can damage the printhead. 1. Turn off (O) the printer. 2. Disconnect and reconnect the data cable to the printhead. 3. Ensure that the cable connector is fully inserted into the printhead connector. 4. Turn on (I) the printer. Replace the printhead.
Code: 08
Display: WARNING HEAD COLD
Description: The printer prints while the ERROR light flashes.
Causes: The printhead temperature is approaching its lower operating limit. The printhead data cable is not properly connected. The printhead has a faulty thermistor.
Remedy: Continue printing while the printhead reaches the correct operating temperature. If the error remains, the environment may be too cold for proper printing. Relocate the printer to a warmer area. Caution • Turn off (O) the printer before performing this procedure. Failure to do so can damage the printhead. 1. Turn off (O) the printer. 2. Disconnect and reconnect the data cable to the printhead. 3. Ensure that the cable connector is fully inserted into the printhead connector. 4. Turn on (I) the printer. Replace the printhead.
Code: 09
Display: WARNING HEAD TOO HOT
Description: The printer stops; the ERROR light flashes.
Causes: The printhead is over temperature.
Remedy: Allow the printer to cool. Printing automatically resumes when the printhead elements cool to an acceptable operating temperature.
Code: 10
Display: DEFRAGMENTING
Description: The printer stops.
Causes: The printer is defragmenting memory.
Remedy: Caution • Do NOT turn off the printer power during defragmenting. Doing so can damage the printer. Allow the printer to finish defragmenting. If you get this error message frequently, check your label formats. Formats that write to and erase memory frequently may cause the printer to defragment often. Using properly coded label formats usually minimizes the need for defragmenting. If this error message does not go away, contact Technical Support. The printer requires service.
Code: 11
Display: ERROR CONDITION CUTTER JAM
Description: The printer stops; the ERROR light flashes.
Causes: Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers. The cutter blade is in the media path.
Remedy: Turn off the printer power and unplug the printer. Inspect the cutter module for debris and clean as needed following the cleaning instructions in Clean the Cutter Module on page 135.
Code: 12
Display:
Description: General print quality issues
Causes: The printer is set at the incorrect print speed. You are using an incorrect combination of labels and ribbon for your application. The printer is set at an incorrect darkness level. The printhead is dirty. Incorrect or uneven printhead pressure. The printhead is improperly balanced.
Remedy: For optimal print quality, set the print speed to the lowest possible setting for your application via control panel, the driver, or the software. See Adjust Print Speed on page 79. You may want to perform the FEED Self Test on page 120. 1. Switch to a different type of media or ribbon to try to find a compatible combination. 2. If necessary, consult your authorized Zebra reseller or distributor for information and advice. For optimal print quality, set the darkness to the lowest possible setting for your application via the control panel, the driver, or the software. See Adjust Print Darkness on page 78. You may want to perform the FEED Self Test on page 120 to determine the ideal darkness setting. Clean the printhead. See Clean the Printhead and Platen Roller on page 131. Set the printhead pressure to the minimum needed for good print quality. See Adjust Printhead Pressure on page 70. Adjust the printhead balance.