Remedy: 1 Cycle power to the printer and ensure all error messages are cleared. Did the error reappear? Go to step [2]. Complete. 2 Use service diagnostics, or print a Supplies Page, to verify if the Imaging Unit is at or near end-of-life? Note: If the Imaging Unit count is reset using service diagnostics, the gas gauge will not return to 100% because pixel counts are not reset. Have the customer replace the Imaging Unit. Go to step [3]. 3 Install a new Imaging Unit and check to see if the fuse blew after installation. Replace the EEPROM on the Engine Controller Board. Replace the Engine Controller Board.
Code: -14
Description: Install or Reseat [CMYK] Toner Cartridge
Remedy: 1 Has all the tape and packaging material been removed from the Toner Cartridge? Go to step [2]. Remove the material. 2 Is the Toner Cartridge installed and seated properly? Go to step [2]. Reseat the Toner Cartridge. 3 Remove the toner cartridge and tap on a hard surface to break up any compacted toner in the toner cartridge. Reinstall the toner cartridge. Does the error still appear? Go to step [4]. Complete. 4 Verify the toner sensor magnets are properly seated in the toner sensor actuators. Are the magnets seated properly? Go to step [5]. Replace the Toner Sensor Actuator. 5 Use service diagnostics to check the CMYK Toner Cartridge Sensor. Does the sensor function correctly? Replace the Engine Controller Board. Go to step [6]. 6 Is the toner sensor board wiring harness free from defects and securely connected? Replace the Engine Controller Board. Replace the wiring harness or Toner Sensor Board.
Code: -15
Description: Replace [CMYK] Toner Cartridge
Remedy: 1 Is the toner cartridge installed and seated properly and all packaging material has been removed? Go to step [2]. Reseat the toner cartridge or remove packing material. 2 Use service diagnostics to verify if the Toner Cartridge is at or near end-of-life? Replace the toner cartridge) Go to step [3]. 3 Remove the toner cartridge and tap on a hard surface to break up any compacted toner in the toner cartridge. Reinstall the toner cartridge. Does the error still appear? Go to step [4]. Complete. 4 Remove the toner cartridge and visually check to see if there is toner in the cartridge. Is the toner cartridge empty? Have the customer replace the Toner Cartridge. Replace the Engine Controller Board.
Code: -16
Description: Install or Reseat Fuser
Remedy: 1 Is the Fuser Unit installed and seated properly? Go to step [2]. Reseat the Fuser. 2 Visually inspect the Fuser latches. Are the latches damaged or defective? Replace the Fuser latches. Replace in the following order: Fuser Engine Controller Board Low Voltage Power Supply and wiring harness.
Code: -17
Description: Replace Fuser
Remedy: 1 Use service diagnostics to check the Fuser life. Is the fuser at or near end-of-life? Have the customer replace the Fuser. Go to step [2]. 2 Verify that all other errors have been cleared on the printer and install a new fuser. Did the fuse on the new Fuser blow? Replace the Engine Controller Board EEPROM. Replace in the following order: Fuser Engine Controller Board Low Voltage Power Supply and wiring harness.
Code: -18
Description: Install or Reseat Transfer Unit
Remedy: 1 Is the transfer unit installed and seated properly? Go to step [2]. Reseat the transfer unit. 2 Check the Transfer Unit voltage contacts for corrosion, dirt or debris. Clean with a pencil eraser. Replace in the following order: Engine Controller Board. High Voltage Power Supply and wiring harness.