Remedy: 1 Visually inspect the MPT Actuator. Is the actuator damaged? Replace the MPT Pick Assembly. Go to step [2]. 2 Use service diagnostics to check the MPT Empty sensors. Does the sensor operate correctly? Go to step [4]. Go to step [3]. 3 Is the MPT Empty Sensor wiring harness free from defects? Go to step [4]. Replace the MPT Empty Sensor and wiring harness. 4 Load media into the MPT. Check the wiring harness from the MPT to the Engine Controller Board MPT LOADED Pin 2 for 0 volts. Replace the Engine Controller Board. Replace the MPT Pick Assembly.
Code: -02
Description: Tray [1] [2] [3] [4] [5] Empty, Load Paper
Remedy: 1 Ensure the paper is loaded correctly in the tray and that the guides are snug against the paper. Go to step [2]. Reload the paper and reset the guides. 2 Use service diagnostics to test the Tray Empty Sensor. Does the sensor operate correctly? Go to step [3]. Replace the Feeder Assembly. 3 Verify the tray lift motor is functioning by loading approved media in the tray and closing. Visually inspect the paper level indicator on the side of the tray for movement. Is the lift functioning correctly? Replace the Engine Controller Board. Go to step [4]. 4 Verify +34 volts are supplied to the tray lift motor. Replace the Feeder Assembly. Replace the Engine Controller Board.
Code: -03
Description: Load MPT with [size*] [type*]
Remedy: 1 Ensure the correct weight and type of paper is loaded in the tray. See “Media and Tray Specifications” on page 1-16 for approved media types and weights. Go to step [2]. Load approved media and run a set of test prints through the printer. If an error still occurs, go to step [2]. 2 Verify the orientation of the paper loaded in the MPT is correct and matches the front panel and driver settings. Go to step [3]. Change the orientation of the paper. 3 Use service diagnostics to test the MPT Entrance Sensor and Actuator. Does the sensor operate correctly and does the actuator move freely? Go to step [5]. For a broken actuator, replace the MPT Pick Assembly. For a sensor, go to step [4]. 4 Check the wiring harness for damage or defects. Is the wiring harness free from defects? Replace the MPT Pick Assembly Replace the wiring harness. 5 Use service diagnostics to test the MPT OHP sensor. Does the sensor function correctly? Replace the Engine Controller Board. Go to step [6]. 6 Check the MPT OHP sensor wiring harness at the Engine Controller Board pin 5 REG connector for +5 volts Replace the MPT Pick Assembly. Replace the Engine Controller Board.
Remedy: 1 Verify the paper loaded in the tray is the correct size and the orientation matches the front panel and driver settings. Go to step [2]. Match the orientation of the paper and settings. 2 Verify the guides in the tray are set snug against the paper loaded in the tray. Go to step [3]. Set the guides properly. 3 Swap trays (2, 3, 4 or 5) and try printing again. Note: If the error is for tray 1 you cannot swap this tray, go on. Does the problem move with the tray? Replace the tray. Go to step [4]. 4 Inspect the paper size plate on the back of the tray. Does the plate move while adjusting the tray guides? Go to step [5]. Replace the tray. 5 Use service diagnostics to test the paper size sensors. Do the sensors function correctly? Go to step [7]. Go to step [6]. 6 Check the wiring from the paper size sensing board to the Engine Controller Board or the LTA Controller Board. Is the wiring free from damage or defects? Replace the Paper Size Sensing Board. Replace the wiring harness. 7 Use service diagnostics to test the MPT OHP sensor. Does the sensor function correctly? Replace the Engine Controller Board. Go to step [8]. 8 Check the MPT OHP sensor wiring harness at the Engine Controller Board pin 5 REG connector for +5 volts Replace the MPT Pick Assembly. Replace the Engine Controller Board.
Code: -05
Description: Adjust Tray [1] [2] [3] [4] [5] Size
Remedy: 1 Verify the paper loaded in the tray is the correct size and the orientation matches the front panel and driver settings. Go to step [2]. Match the orientation of the paper and settings. 2 Verify the guides in the tray are set snug against the paper loaded in the tray. Go to step [3]. Set the guides properly. 3 Swap trays (2, 3, 4 or 5) and try printing again. Note: If the error is for tray 1 you cannot swap this tray, go on. Does the problem move with the tray? Replace the tray. Go to step [4]. 4 Inspect the paper size plate on the back of the tray. Does the plate move while adjusting the tray guides? Go to step [5]. Replace the tray. 5 Use service diagnostics to test the paper size sensors. Do the sensors function correctly? Replace the Engine Controller Board. Go to step [6]. 6 Check the wiring from the paper size sensing board to the Engine Controller Board or the LTA Controller Board. Is the wiring free from damage or defects? Replace the Paper Size Sensing Board. Replace the wiring harness.
Code: -06
Description: Close Top Cover
Remedy: 1 Cycle power to the printer and open and close the top cover. Does the error still appear? Go to step [2]. Complete 2 Use service diagnostics to test the top cover interlock switch. Does the switch operate correctly? Go to step [3]. Go to step [5]. 3 Visually inspect the switch for defects, damage or possible debris which could prevent the printer for recognizing the top cover is closed. Is the switch free from defects? Go to step [4]. Clean or replace the Top Cover Interlock Switch. 4 Check to see if the Top Cover actuator, located on the Top Cover Inner frame, is broken or damaged. Is the actuator damaged or broken? Replace the Top Cover Inner Frame. Replace the Engine Controller Board. 5 Close the top cover and verify +34 volts on the Engine Controller Board at the COVOPEN Pin 1. Go to step [6]. Go to step [7]. 6 Check for +34 volts on the Engine Controller Board at the COVOPEN Pin 3. Replace the Engine Controller Board. Replace the Top Cover Interlock Switch. 7 Verify the Low Voltage Power Supply to the Power connector on the Engine Controller Board is supplying +34 volts to pins 12, 13, and 14. Replace the Engine Controller Board. Replace the Low Voltage Power Supply and/or wiring harness.