Remedy: 1 Is the Duplex Unit installed correctly and properly seated? Go to step [2]. Reseat the Duplex Unit. 2 Remove the Duplex Unit and cycle power to the printer. Does the error message still appear? Replace the Engine Controller Board. Go to step [3]. 3 Visually inspect the connector on the back of the Duplex Unit for damage. Replace the Duplex Unit. Go to step [4]. 4 Visually inspect the mating connector on the Printer Unit Chassis for damage. Replace the connector. Go to step [5]. 5 Inspect the Duplex Unit’s wiring harness. If defective, replace the wiring harness. Is the harness properly seated and free from defects? Replace the Engine Controller Board. Replace the Duplex Unit.
Code: -08
Description: Close Right Door A
Remedy: 1 Inspect the Door A actuator for damage or defects. Replace the Right Cover Door A. Go to step [2]. 2 Inspect the Right Door A Switch for damage, defects or obstructions. Replace the Door A Interlock Switch. Go to step [3]. 3 Use service diagnostics to test the Right Cover Door A Interlock Switch. Does the switch function correctly? Replace the Engine Controller Board. Go to step [4]. 4 Close Door A and check for +5 volts at pin 3 of the STDUCOV on the Engine Controller Board. Replace the wiring harness and/or Door A Interlock Switch. Replace the Engine Controller Board.
Code: -09
Description: Close Right Door [B] [C] [D] [E]
Remedy: 1 Inspect the door actuator for damage or defects. Replace the Tray Go to step [2]. 2 Inspect the door switch for damage, defects or obstructions. Replace the Switch. Go to step [3]. 3 Use service diagnostics to test the switch. Note: Switch tests for all the doors are located under the Interlock Switches Menu. Does the switch function correctly? Replace the Engine Controller Board. Go to step [4]. 4 Close the door and check for +5 volts at pin 3 of the STDUCOV on the LTA Controller Board. Replace the wiring harness and/or Switch. Replace the LTA Controller Board.
Code: -10
Description: Open Left Side Output Tray
Remedy: 1 Inspect the switch for damage, defects or obstructions. Replace the Switch. Go to step [2]. 2 Use service diagnostics to test the switch. Does the switch function correctly? Replace the Engine Controller Board. Go to step [3]. 3 Close the door and check for +5 volts at pin 1 of the STDUCOV on the Engine Controller Board. Replace the Engine Controller Board. Replace the wiring harness and/or Switch.
Code: -11
Description: Humidity Too High to Print
Remedy: 1 Use service diagnostics to verify the printers current operating humidity. Is the printer operating within the humidity specifications? See “Environmental Specifications” on page 1-15 Go to step [2]. Advise the customer on humidity specifications. 2 Use service diagnostics to verify the printers current operating humidity. For example: If the printer is reporting 100% humidity, the sensor is not functioning correctly. Is the sensor operating correctly? Replace the Engine Controller Board. Replace the Temp/Humidity Sensor Board.
Code: -12
Description: Install or Reseat [CMYK] Imaging Unit
Remedy: 1 Is the Imaging Unit installed and seated properly? Go to step [2]. Reseat the Imaging Unit. 2 If the keys are not set properly on the Imaging Units they may not seat properly. Are the keys on the side of the Imaging Units correctly set? Go to step [3]. Reset the keys properly. 3 Visually inspect the Imaging Unit Contact Assembly and springs. Are the contacts free from damage and debris? Go to step [4]. Clean or replace the Imaging Drum Contact Assembly. 4 Use service diagnostics to test the CMYK IU Sensor. Does the sensor function correctly? Replace the Engine Controller Board. Go to step [5]. 5 Verify continuity between the IU Sensor Board and the Engine Controller Board at the JODEN connector. Y pin 9 to pin 12 M pin 1 to pin 3 C pin 5 to pin 6 K pin 10 to pin 13 Replace the Engine Controller Board. Go to step [6]. 6 Check the wiring for defects and proper connection. Replace the wiring harness Replace the Back Plate Assembly.