Xerox Phaser 6510
Error Codes List page 3
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- Code: 003-751
- Description: Capacity RAP
003-751 According to the document area settings and the scan area, processing image data with a size smaller than the one that can be processed was detected. - Remedy: 1. Advise the customer to increase the resolution or enlarge the scan area (width x length), then retry the job.
2. Obtain the log file using the log tool. Perform 2.6 Log RAP • If there was a reboot after the error had occurred and hence was unable to obtain the log, set NVM (700-530) to “0” to perform log collection and return the NVM (700- 530) to “1” after completing the procedure.
3. Change any possible mechanical settings for corrective actions or detection conditions and repeat the operation.
4. Check the version of Controller ROM. If it is not the latest, download and update to the latest software revision. (Refer to GP 9 Firmware Version Upgrade)
5. Switch the power off then on.Get the procedures for reproducing an error according to the operation that was performed when the error occurred. a. Check the exact occurrence timing during job execution. b. Check the job settings from the Panel. c. Collect other information as much as possible to reproduce the error.
6. Obtain logs immediately after the error has occurred without turning the power off and on. Perform 2.6 Log RAP.
7. The ESS Board rarely fails, contact Technical Support for further instructions.
- Code: 003-752, 003-932, 003-935
- Description: 600dpi Cannot be Scanned RAP
003-752 600dpi is unavailable for DADF mixed 2-sided mode scan.
003-932 For scanning in the DADF mix duplex mode, 600dpi is not available.
003-935 For scanning in the DADF mix duplex mode, 600dpi is not available (when the next document exists). - Remedy: 1. Advise the customer to perform scanning below 400 dpi resolution.
2. Obtain the log file using the log tool. Perform 2.6 Log RAP • If there was a reboot after the error had occurred and hence was unable to obtain the log, set NVM (700-530) to “0” to perform log collection and return the NVM (700- 530) to “1” after completing the procedure.
3. Change any possible mechanical settings for corrective actions or detection conditions and repeat the operation.
4. Check the version of Controller ROM. If it is not the latest, download and update to the latest software revision. (Refer to GP 9 Firmware Version Upgrade)
5. Switch the power off then on.Get the procedures for reproducing an error according to the operation that was performed when the error occurred. a. Check the exact occurrence timing during job execution. b. Check the job settings from the Panel. c. Collect other information as much as possible to reproduce the error.
6. Obtain logs immediately after the error has occurred without turning the power off and on. Perform 2.6 Log RAP.
7. The ESS Board rarely fails, contact Technical Support for further instructions.
- Code: 003-753, 003-913, 003-933
- Description: 300dpi Cannot be Scanned RAP
003-753 300/400/600dpi unavailable for DADF mixed 2-sided mode scan.
003-913, 930 For scanning in the DADF mix duplex mode, 300dpi, 400dpi and 600dpi are not available.
003-933 For scanning in the DADF mix duplex mode, 300dpi, 400dpi and 600dpi are not available (when the next document exists). - Remedy: 1. Advise the customer to perform scanning below 200 dpi resolution or perform scanning in other than mixed mode.
2. Obtain the log file using the log tool. Perform 2.6 Log RAP • If there was a reboot after the error had occurred and hence was unable to obtain the log, set NVM (700-530) to “0” to perform log collection and return the NVM (700- 530) to “1” after completing the procedure.
3. Change any possible mechanical settings for corrective actions or detection conditions and repeat the operation.
4. Check the version of Controller ROM. If it is not the latest, download and update to the latest software revision. (Refer to GP 9 Firmware Version Upgrade)
5. Switch the power off then on.Get the procedures for reproducing an error according to the operation that was performed when the error occurred. a. Check the exact occurrence timing during job execution. b. Check the job settings from the Panel. c. Collect other information as much as possible to reproduce the error.
6. Obtain logs immediately after the error has occurred without turning the power off and on. Perform 2.6 Log RAP.
7. The ESS Board rarely fails, contact Technical Support for further instructions.
- Code: 003-754, 003-756
- Description: S2X Error RAP
003-754 A recoverable error was detected.
003-756 All scanned documents were detected as blank. - Remedy: 1. Advise the customer to cancel the job, then retry the job.
2. Obtain the log file using the log tool. Perform 2.6 Log RAP • If there was a reboot after the error had occurred and hence was unable to obtain the log, set NVM (700-530) to “0” to perform log collection and return the NVM (700- 530) to “1” after completing the procedure.
3. Change any possible mechanical settings for corrective actions or detection conditions and repeat the operation.
4. Check the version of Controller ROM. If it is not the latest, download and update to the latest software revision. (Refer to GP 9 Firmware Version Upgrade)
5. Switch the power off then on.Get the procedures for reproducing an error according to the operation that was performed when the error occurred. a. Check the exact occurrence timing during job execution. b. Check the job settings from the Panel. c. Collect other information as much as possible to reproduce the error.
6. Obtain logs immediately after the error has occurred without turning the power off and on. Perform 2.6 Log RAP.
7. The ESS Board rarely fails, contact Technical Support for further instructions.
- Code: 003-757, 003-9931, 003-934
- Description: 400dpi Cannot be Scanned RAP
003-757 400/600dpi unavailable for DADF mixed 2-sided mode scan.
003-931 For scanning in the DADF mix duplex mode, 400dpi and 600dpi are not available.
003-934 For scanning in the DADF mix duplex mode, 400dpi and 600dpi are not available (when the next document exists). - Remedy: 1. Advise the customer to perform scanning below 300 dpi resolution or perform scanning in other than mixed mode.
2. Obtain the log file using the log tool. Perform 2.6 Log RAP • If there was a reboot after the error had occurred and hence was unable to obtain the log, set NVM (700-530) to “0” to perform log collection and return the NVM (700- 530) to “1” after completing the procedure.
3. Change any possible mechanical settings for corrective actions or detection conditions and repeat the operation.
4. Check the version of Controller ROM. If it is not the latest, download and update to the latest software revision. (Refer to GP 9 Firmware Version Upgrade)
5. Switch the power off then on.Get the procedures for reproducing an error according to the operation that was performed when the error occurred. a. Check the exact occurrence timing during job execution. b. Check the job settings from the Panel. c. Collect other information as much as possible to reproduce the error.
6. Obtain logs immediately after the error has occurred without turning the power off and on. Perform 2.6 Log RAP.
7. The ESS Board rarely fails, contact Technical Support for further instructions.
- Code: 003-760, 003-761
- Description: Scan Settings Error RAP
003-760 The job properties are incorrect.
003-761 Tray selection error. - Remedy: 1. Advise the customer to correct the job properties.
2. Obtain the log file using the log tool. Perform 2.6 Log RAP • If there was a reboot after the error had occurred and hence was unable to obtain the log, set NVM (700-530) to “0” to perform log collection and return the NVM (700- 530) to “1” after completing the procedure.
3. Change any possible mechanical settings for corrective actions or detection conditions and repeat the operation.
4. Check the version of Controller ROM. If it is not the latest, download and update to the latest software revision. (Refer to GP 9 Firmware Version Upgrade)
5. Switch the power off then on.Get the procedures for reproducing an error according to the operation that was performed when the error occurred. a. Check the exact occurrence timing during job execution. b. Check the job settings from the Panel. c. Collect other information as much as possible to reproduce the error.
6. Obtain logs immediately after the error has occurred without turning the power off and on. Perform 2.6 Log RAP.
7. The ESS Board rarely fails, contact Technical Support for further instructions.