Xerox Phaser 6510
Error Codes List page 2
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- Code: 003-700
- Description: Returned Documents Error RAP
003-700 When the originals are ejected, the number of ejected originals is more than the number that were fed. - Remedy: Reload the originals, then re-run the job.
- Code: 003-701
- Description: Duplication Prevention Code RAP
003-701 A copy restriction code is detected in the document data. - Remedy: 1. Advise the customer not to attempt to copy documents that are restricted.
2. Obtain the log file using the log tool. Perform 2.6 Log RAP • If there was a reboot after the error had occurred and hence was unable to obtain the log, set NVM (700-530) to “0” to perform log collection and return the NVM (700- 530) to “1” after completing the procedure.
3. Change any possible mechanical settings for corrective actions or detection conditions and repeat the operation.
4. Check the version of Controller ROM. If it is not the latest, download and update to the latest software revision. (Refer to GP 9 Firmware Version Upgrade)
5. Switch the power off then on.Get the procedures for reproducing an error according to the operation that was performed when the error occurred. a. Check the exact occurrence timing during job execution. b. Check the job settings from the Panel. c. Collect other information as much as possible to reproduce the error.
6. Obtain logs immediately after the error has occurred without turning the power off and on. Perform 2.6 Log RAP.
7. The ESS Board rarely fails, contact Technical Support for further instructions.
- Code: 003-702
- Description: Different Magnification RAP
003-702 Different magnification settings, for side 1 and side 2 of a document. - Remedy: 1. Advise the customer to correct the magnification settings.
2. Obtain the log file using the log tool. Perform 2.6 Log RAP • If there was a reboot after the error had occurred and hence was unable to obtain the log, set NVM (700-530) to “0” to perform
3. Change any possible mechanical settings for corrective actions or detection conditions and repeat the operation.
4. Check the version of Controller ROM. If it is not the latest, download and update to the latest software revision. (Refer to GP 9 Firmware Version Upgrade)
5. Switch the power off then on.Get the procedures for reproducing an error according to the operation that was performed when the error occurred. a. Check the exact occurrence timing during job execution. b. Check the job settings from the Panel. c. Collect other information as much as possible to reproduce the error.
6. Obtain logs immediately after the error has occurred without turning the power off and on. Perform 2.6 Log RAP.
7. The ESS Board rarely fails, contact Technical Support for further instructions.
- Code: 003-703, 003-704
- Description: Color Correction RAP
003-703 Color correction patch position error during 2 sided simultaneous scan.
003-704 Color correction color difference error during 2 sided simultaneous scan. - Remedy: 1. Advise the customer to load the 2 sided simultaneous scan correction chart correctly.
2. Obtain the log file using the log tool. Perform 2.6 Log RAP • If there was a reboot after the error had occurred and hence was unable to obtain the log, set NVM (700-530) to “0” to perform log collection and return the NVM (700- 530) to “1” after completing the procedure.
3. Change any possible mechanical settings for corrective actions or detection conditions and repeat the operation.
4. Check the version of Controller ROM. If it is not the latest, download and update to the latest software revision. (Refer to GP 9 Firmware Version Upgrade)
5. Switch the power off then on.Get the procedures for reproducing an error according to the operation that was performed when the error occurred. a. Check the exact occurrence timing during job execution. b. Check the job settings from the Panel. c. Collect other information as much as possible to reproduce the error.
6. Obtain logs immediately after the error has occurred without turning the power off and on. Perform 2.6 Log RAP.
7. The ESS Board rarely fails, contact Technical Support for further instructions.
- Code: 003-705
- Description: Energy Saving Paper Size Mismatch RAP
003-705 A paper size mismatch error was detected when exiting energy saver mode. - Remedy: 1. Advise the customer to cancel the job, then retry the job.
2. Obtain the log file using the log tool. Perform 2.6 Log RAP • If there was a reboot after the error had occurred and hence was unable to obtain the log, set NVM (700-530) to “0” to perform log collection and return the NVM (700- 530) to “1” after completing the procedure.
3. Change any possible mechanical settings for corrective actions or detection conditions and repeat the operation.
4. Check the version of Controller ROM. If it is not the latest, download and update to the latest software revision. (Refer to GP 9 Firmware Version Upgrade)
5. Switch the power off then on.Get the procedures for reproducing an error according to the operation that was performed when the error occurred. a. Check the exact occurrence timing during job execution. b. Check the job settings from the Panel. c. Collect other information as much as possible to reproduce the error.
6. Obtain logs immediately after the error has occurred without turning the power off and on. Perform 2.6 Log RAP.
7. The ESS Board rarely fails, contact Technical Support for further instructions.
- Code: 003-750
- Description: Insufficient Documents Duplex Book RAP
003-750 The number of documents is insufficient for duplex book print. - Remedy: 1. Advise the customer to change the parameters, then retry the job.
2. Obtain the log file using the log tool. Perform 2.6 Log RAP • If there was a reboot after the error had occurred and hence was unable to obtain the log, set NVM (700-530) to “0” to perform log collection and return the NVM (700- 530) to “1” after completing the procedure.
3. Change any possible mechanical settings for corrective actions or detection conditions and repeat the operation.
4. Check the version of Controller ROM. If it is not the latest, download and update to the latest software revision. (Refer to GP 9 Firmware Version Upgrade)
5. Switch the power off then on.Get the procedures for reproducing an error according to the operation that was performed when the error occurred. a. Check the exact occurrence timing during job execution. b. Check the job settings from the Panel. c. Collect other information as much as possible to reproduce the error.
6. Obtain logs immediately after the error has occurred without turning the power off and on. Perform 2.6 Log RAP.
7. The ESS Board rarely fails, contact Technical Support for further instructions.