Remedy: 1 Is the firmware the latest version? Go to step 2. Update the firmware, then go to step 2. 2 Is the phone line analog? Go to step 3. Make customer aware that the WC6505 supports only analog fax connections. 3 Connect an analog handset and listen to the connection. Is the line free of hum or severe noise? Go to step 4. Make sure line polarity is not reversed, and that the line is properly grounded. Customer might need to contact phone provider. 4 Replace the FAX Board. Does the error still occur when faxing? Replace the IP Board. Complete.
Code: 133-259 ... 133-289
Description: Image Processor Board Error
Causes: • IP Board (ESS) (SFP PL8.1.7; MFP PL8.1.2)
Remedy: 1 Does the error still occur when the power is turned Off and On? Replace the Image Processor Board. Complete.
Remedy: 1 Cycle the power Off, then On. Does the error still occur when faxing? Go to step 2. Complete. 2 Reseat the FAX Board. Does the error still occur when faxing? Go to step 3. Complete. 3 Replace the FAX Board. Does the error still occur when faxing? Replace the IP Board. Complete.
Code: 193-700
Description: Custom Toner Mode
Causes: • IP Board (ESS) (SFP PL8.1.7; MFP PL8.1.2)
Remedy: 1 Check the Toner Cartridge. Is Xerox toner installed in the printer? Go to step 2. Complete 2 Replace with known good toner cartridges. Does the error still occur when turning on the power? Replace the IP Board. Complete.