Xerox Phaser 2135

• Code: B21
• Display: B21-Duplex Area Jam
• Description: Paper did not exit the transport area correctly, causing a paper jam. Open Cover B and refer to the labels on the printer to clear the jam.
• Remedy: 1. Ensure the correct weight and type of paper is loaded in the currently used tray. Also ensure the paper is loaded correctly in the tray. 2. Clean the duplex unit’s rollers. 3. Test the duplex motor and clutch as described in “Motor and clutch tests”. Replace the duplex unit. 5. Replace the engine controller board.

• Code: B8
• Display: B8-Duplex Jam
• Description: Paper did not enter the duplex module properly, causing a paper jam. Open Cover B and refer to the labels on the printer to clear the jam.
• Remedy: 1. Ensure the correct weight and type of paper is loaded in the currently used tray. Also ensure the paper is loaded correctly in the tray. 2. Clean the duplex unit’s rollers. 3. Test the duplex motor and clutch as described in “Motor and clutch tests”. Replace the duplex unit. 5. Replace the engine controller board.

• Code: C1, C2, C3
• Display: Cn-Check Tray [C1-Check Tray 1] [C2-Check Tray 2] [C3-Check Tray 3]
• Description: The tray is not installed. Make sure the tray is fully inserted.
• Remedy: 1. Ensure the tray is installed correctly. 2. Inspect and test the paper size sensors and the tray’s corresponding sensor flags. 3. Replace the paper tray sensor board 4. Replace the paper tray. 5. Replace the engine controller board.

• Code: E1, E2, E3, E4, E5
• Display: En-Tray Misfeed [E1-Tray 1 Misfeed] [E2-Tray 2 Misfeed] [E3-Tray 3 Misfeed]
• Description: Paper did not exit the tray properly, causing a paper jam. Pull out the tray, retrieve and discard the misfed paper and reinsert the tray. Open Cover B to search for additional paper. Cover B must be opened to clear the misfeed message on the front panel.
• Remedy: 1. Ensure the correct weight and type of paper is loaded in the tray. Also ensure the paper is loaded correctly in the tray. 2. Clean the pick rollers. 3. Test the main feed motor as described in “Motor and clutch tests”. Replace the main feed motor. 5. Replace the engine controller board.

• Code: E12
• Display: E12-Output Bin Full, Top
• Description: The top (face-down) bin is full and cannot accept any more prints until it is emptied. Once emptied, printing will continue where it left off.
• Remedy: 1. Ensure the output bin full sensor flag operates freely. 2. Test the output bin full sensor using the test described in “Switch scan test”. Inspect the sensor and its wiring harness. 4. Replace the engine controller board.

• Code: E14
• Display: E14-Front Cover B Open
• Description: The front cover (Cover B) is open. Close the cover so that printing can continue.
• Remedy: 1. Ensure the duplexer is installed correctly. 2. Inspect the connector at the rear end of the duplexer unit. 3. Inspect the wiring harness leading from the duplexer unit interface connector to the engine controller board. 4. Replace the duplexer unit. 5. Replace the engine controller board.