Xerox Phaser 2135

• Code: A10
• Display: A10-Paper Output Jam
• Description: Paper did not exit the printer or fuser properly, causing a paper jam. Open Cover A and refer to the labels on the printer to clear the jam.
• Remedy: 1. Ensure the correct weight and type of paper is loaded in the currently used tray. Also ensure the paper is loaded correctly in the tray. 2. Clean the exit rollers. 3. Ensure the exit rolls rotate freely when the exit roller gear train is rotated. 4. At the rear of the printer, inspect the gate which directs the print to the face-up output bin or the face-down output bin. 5. Test the fuser motor (which drives the exit gear train) using the test described in “Motor and clutch tests”. Replace the engine controller board.

• Code: A11
• Display: A11-Paper Feed Jam
• Description: Paper did not enter the transport area correctly, causing a paper jam. Open Cover A and refer to the labels on the printer to clear the jam.
• Remedy: 1. Ensure the correct weight and type of paper is loaded in the currently used tray. Also ensure the paper is loaded correctly in the tray. 2. Clean the pick and registration rollers. 3. Ensure there are no obstructions in the paper path. 4. Test the registration motor and clutch as described in “Motor and clutch tests” on page 69. Replace the motor or clutch if necessary. 5. Inspect the wiring for the registration clutch and registration motor. 6. Replace the engine controller board.

• Code: A22
• Display: A22-Feed Path Jam
• Description: Paper did not exit the paper feed area correctly, causing a paper jam. Open Cover A and refer to the labels on the printer to clear the jam.
• Remedy: 1. Ensure the correct weight and type of paper is loaded in the currently used tray. Also ensure the paper is loaded correctly in the tray. 2. Clean the pick and registration rollers. 3. Ensure there are no obstructions in the paper path. 4. Test the registration motor and clutch as described in “Motor and clutch tests” on page 69. Replace the motor or clutch if necessary. 5. Inspect the wiring for the registration clutch and registration motor. 6. Replace the engine controller board.

• Code: A6
• Display: A6-Bypass Feeder Jam
• Description: Paper did not exit the Multi-sheet Bypass Feeder properly, causing a paper jam. Open Cover A and refer to the labels on the printer to clear the jam.
• Remedy: 1. Ensure the correct weight and type of paper is loaded in the feeder. Also ensure the paper is loaded correctly in the feeder. 2. Clean the bypass feeder’s pick roller. 3. Test the main feed motor as described in “Motor and clutch tests”. Replace the main feed motor. 5. Replace the engine controller board.

• Code: A7
• Display: A7-Duplex Entry Jam
• Description: Paper did not enter the duplex module properly, causing a paper jam. Open Cover A and refer to the labels on the printer to clear the jam.
• Remedy: 1. Ensure the correct weight and type of paper is loaded in the currently used tray. Also ensure the paper is loaded correctly in the tray. 2. Clean the duplex unit’s rollers. 3. Test the duplex motor and clutch as described in “Motor and clutch tests”. Replace the duplex unit. 5. Replace the engine controller board.

• Code: B13
• Display: B13-Duplex Inverter Jam
• Description: Paper did not exit the duplex module correctly, causing a paper jam. Open Area B and refer to the labels on the printer to clear the jam.
• Remedy: 1. Ensure the correct weight and type of paper is loaded in the currently used tray. Also ensure the paper is loaded correctly in the tray. 2. Inspect and clean the eject rollers behind the fuser unit. 3. Ensure the paper path leading to the duplex unit and the duplex unit’s paper path are both clear of obstructions. 4. Inspect the operation of the solenoid activated separator gate the direct the print into the duplex unit. Test the exit solenoid with the “Motor and clutch tests”. Replace the duplex unit. 6. Replace the engine controller board.