Description: Paper exit jam Jam not reaching the exit sensor: The paper which has passed through the fuser unit does not reach the exit sensor.
Remedy: 1 Open the transfer cover. Is there any paper on the transport path? Yes Remove the paper. 2 No 2 Is the exit sensor working? (Perform the input check in the test mode: 13-[04. SENSOR TEST]) Yes 3 No 1. Check if the connector of the exit sensor is disconnected. 2. Check if the connector CN17 on the MAIN board is disconnected. 3. Check if the connector pins are disconnected and the harnesses are open circuited. 4. Check if the conductor pattern on the MAIN board is short circuited or open circuited. 5. Replace the exit sensor. 6. Replace the MAIN board. 3 Is the registration roller clutch working? (Perform the output check in the test mode: 04-108/158) Yes 4 No 1. Check if the connector of the registration roller clutch is disconnected. 2. Check if the connector CN26 on the MAIN board is disconnected. 3. Check if the connector pins are disconnected and the harnesses are open circuited. 4. Check if the conductor pattern on the MAIN board is short circuited or open circuited. 5. Replace the registration roller clutch. 6. Replace the MAIN board. 4 1. Check the registration roller. Replace it if it is worn out. 2. Check if the aligning amount is appropriate. An [E01] error occurs both when the amount is too large and too small.
Code: E02
Description: Paper exit jam Stop jam at the exit sensor: The trailing edge of the paper does not pass the exit sensor after its leading edge has reached this sensor.
Remedy: 1 Open the transfer cover. Is there any paper on the transport path? Yes Remove the paper. 2 No 2 Is the exit sensor working? (Perform the input check in the test mode: 13-[04. SENSOR TEST]) Yes 3 No 1. Check if the connector of the exit sensor is disconnected. 2. Check if the connector CN17 on the MAIN board is disconnected. 3. Check if the connector pins are disconnected and the harnesses are open circuited. 4. Check if the conductor pattern on the MAIN board is short circuited or open circuited. 5. Replace the exit sensor. 6. Replace the MAIN board. 3 Is the registration roller clutch working? (Perform the output check in the test mode: 04-108/158) Yes 4 No 1. Check if the connector of the registration roller clutch is disconnected. 2. Check if the connector CN26 on the MAIN board is disconnected. 3. Check if the connector pins are disconnected and the harnesses are open circuited. 4. Check if the conductor pattern on the MAIN board is short circuited or open circuited. 5. Replace the registration roller clutch. 6. Replace the MAIN board. 4 1. Check the registration roller. Replace it if it is worn out. 2. Check if the aligning amount is appropriate. An [E01] error occurs both when the amount is too large and too small.
Code: E03
Description: Other paper jam. Power-ON jam: The paper is remaining on the paper transport path when power is turned ON.
Remedy: 1 Open the cover of the unit/ area whose picture is blinking on the control panel. Is there any paper on the transport path? (Refer to the following table.) Yes Remove the paper. 2 No 2 Is the sensor in the jamming area working? (Perform the input check in the test mode: refer to the following table.) Yes 3 No 1. Check if the connector of the sensor is disconnected. 2. Check if any of the connectors on the MAIN board is disconnected. 3. Check if the connector pins are disconnected and the harnesses are open circuited. 4. Check if the conductor pattern on the MAIN board is short circuited or open circuited. 5. Replace the sensor. 6. Replace the MAIN board. 3 Replace the MAIN board. Relation between the jamming area and the corresponding sensors and covers (If a jam is occurring in the PFU, check the PFU board.) Registration area Transfer cover Registration sensor 13-[04. SENSOR TEST] Exit area Transfer cover Exit sensor 13-[04. SENSOR TEST] PFU PFU side cover PFU feed sensor 13-[04. SENSOR TEST]
Code: E09
Description: Other paper jam. Jam at the registration area due to registration timeout error
Remedy:
Code: E11
Description: Paper misfeeding. ADU misfeeding (Paper not reaching the registration sensor): The paper which has passed through ADU does not reach the registration sensor during duplex printing.
Remedy: 1 Open the transfer cover. Is there any paper in front of the registration sensor? Yes Remove the paper. 2 No 2 Is the registration sensor working? (Perform the input check in the test mode: 13-[04. SENSOR TEST]) Yes 3 No 1. Check if the connector of the registration sensor is disconnected. 2. Check if the connector CN26 on the MAIN board is disconnected. 3. Check if the connector pins are disconnected and the harnesses are open circuited. 4. Check if the conductor pattern on the MAIN board is short circuited or open circuited. 5. Replace the registration sensor. 6. Replace the MAIN board. 3 Check the rollers in the ADU. Replace them if they are worn out.
Code: E12
Description: Paper misfeeding. Bypass misfeeding (Paper not reaching the registration sensor): The paper fed from the bypass tray does not reach the registration sensor.
Remedy: 1 Open the transfer cover. Is there any paper in front of the registration sensor? Yes Remove the paper. 2 No 2 Is the registration sensor working? (Perform the input check in the test mode: 13-[04. SENSOR TEST]) Yes 3 No 1. Check if the connector of the registration sensor is disconnected. 2. Check if the connector CN26 on the MAIN board is disconnected. 3. Check if the connector pins are disconnected and the harnesses are open circuited. 4. Check if the conductor pattern on the MAIN board is short circuited or open circuited. 5. Replace the registration sensor. 6. Replace the MAIN board. 3 Is the bypass pickup solenoid working? (Perform the output check in the test mode: 04- 204) Is the bypass paper sensor working? (Perform the input check in the test mode: 13-[04. SENSOR TEST]) Yes 4 No 1. Check if the connector of the bypass pickup solenoid and bypass paper sensor are disconnected. 2. Check if the connector CN26 on the MAIN board is disconnected. 3. Check if the connector pins are disconnected and the harnesses are open circuited. 4. Check if the conductor pattern on the MAIN board is short circuited or open circuited. 5. Replace the bypass pickup solenoid and bypass paper sensor. 6. Replace the MAIN board. 4 Check the bypass pickup roller. Replace it if it is worn out.