Description: Application function selection error • The application selected by the operation panel key does not start or ends abnormally.
Causes: • Software (including the software configuration) defective • An option required by the application (RAM, DIMM, board) is not installed • Nesting of the fax group addresses is too complicated
Remedy: 1. Check the devices necessary for the application program. If necessary devices have not been installed, install them. 2. Check that application programs are correctly configured. 3. Take necessary countermeasures specific to the application program. If the logs can be displayed on the operation panel, see the logs.
Code: 998
Description: Application start error No applications start within 60 seconds after the power is turned on.
Causes: • Loose connection of RAM-DIMM, ROM-DIMM • Defective controller • Software problem
Remedy: 1. Check if the DIMM memory is correctly connected. 2. Reinstall the controller system firmware. 3. Replace the controller.If a problem always occurs in a specific condition (for example. printer driver setting, image file), the problem may be caused by a software error. In this case, the following data and information needs to be sent back to your product specialist. Please understand that it may take some time to get a reply on how to solve the problem, because in some cases the design staff in Japan must analyze the data. • Symptom / Possible Causes / Action taken • Summary sheet (SP mode "Printer SP", SP1-004 [Print Summary]) • SMC - All (SP5-990-001) • SMC - Logging (SP5-990-004) • Printer driver settings used when the problem occurs • All data displayed on the screen (SC code, error code, and program address where the problem is logged.) • Image file which causes the problem, if possible