Remedy: 1. Replace the controller with the correct model.
Code: 997-00
Description: Application function selection error CTL The application selected by the operation panel key does not start or ends abnormally.
Causes: • Software (including the software configuration) defective • An option required by the application (RAM, DIMM, board) is not installed • Nesting of the fax group addresses is too complicated
Remedy: • Check the devices necessary for the application program. If necessary devices have not been installed, install them. • Check that application programs are correctly configured. • For a fax operation problem, simplify the nesting of the fax group addresses. • Take necessary countermeasures specific to the application program. If the logs can be displayed on the operation panel, see the logs.
Code: 998-00
Description: Application start error CTL No applications start within 60 seconds after the power is turned on.
Causes: • Loose connection of RAM-DIMM, ROM-DIMM • Defective controller • Software problem
Remedy: • Check the setting of SP5875-001. If the setting is set to "1 (OFF)", change it to "0 (OFF)". • Check if the RAM-DIMM and ROM-DIMM are correctly connected. • Reinstall the controller system firmware. • Replace the controller.
Code: SC681
Description: RFID: Communication error • Communication error occurs at communication with the RFID receptor. • Retry of RFID communication failed
Causes: • Defective RFID reader and writer • Disconnected ASAP I/F • No memory chip on the toner cartridge • Noise
Remedy: • Remove and then re-insert each toner bottle. • Replace toner bottle. • Confirm that RFID connectors and harnesses are connected correctly. • If the connectors and harnesses are damaged, replace the RFID_CPU board and Harness: ANTENNA: Toner Supply. • Replace the affected RFID_AFE board (KMCY). (See table below.) • Replace BCU.