Remedy: •X Cycle the machine off/on. •X Reinstall the controller firmware •X Reinstall the main firmware
Code: SC991
Description: Software continuity error CTL The software has attempted to perform an unexpected operation. However, unlike SC 990, the object of the error is continuity of the software.
Causes: •X Software program error •X Internal parameter incorrect •X Insufficient working memory
Remedy: •X This SC is not displayed on the LCD (logging only). 1. Execute SP7403 or print an SMC Report (SP5990) to read the history of the 10 most recent logged errors. 2. If you press the zero key on the operation panel with the SP selection menu displayed, you will see detailed information about the recently logged SC991, including the software file name, line number, and so on. Of these two methods, 1) is the recommended method, because another SC could write over the information for the previous SC.
Code: SC992
Description: Undefined Error (No SC Code) CTL An error not controlled by the system occurred (the error does not come under any other SC code).
Causes: •X Software defective •X Turn the machine power off and on. The machine cannot be used until this error is corrected. •X Re-install firmware
Remedy:
Code: SC994
Description: Operation Panel Management Records Exceeded
Causes: An error occurred because the number of records exceeded the limit for images managed in the service layer of the firmware. This can occur if there are too many application screens open on the operation panel.
Remedy: No action required because this SC does not interfere with operation of the machine.
Code: SC997
Description: Application function selection error CTL The application selected by the operation panel key operated abnormally (No response, abnormal ending).
Causes: •X Software (including the software configuration) defective •X An option required by the application (RAM, DIMM, board) is not installed. •X Nesting of the fax group addresses is too complicated.
Remedy: •X Check the devices necessary for the application program. If necessary devices have not been installed, install them. •X Check that application programs are correctly configured. •X For a fax operation problem, simplify the nesting of the fax group addresses. •X Take necessary countermeasures specific to the application program. If the logs can be displayed on the operation panel, see the logs.
Code: SC998
Description: Application start error CTL No applications start within a specified time after the power is turned on.
Causes: •X Loose connection of RAM-DIMM, ROM-DIMM •X Defective controller •X Software problem
Remedy: •X Check the setting of SP5-875-001. If the setting is set to "1 (OFF)", change it to "0 (ON)". •X Check if the RAM-DIMM and ROM-DIMM are correctly connected. •X Reinstall the controller system firmware. •X Replace the controller board.