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Ricoh D016 Aficio Pro C900S AG-C1

Error Codes List page 114

  • Code: 997
  • Description: Application function selection error • The application selected by the operation panel key does not start or ends abnormally.
  • Causes: • Software (including the software configuration) defective • An option required by the application (RAM, DIMM, board) is not installed • Nesting of the fax group addresses is too complicated
  • Remedy: 1. Check the devices necessary for the application program. If necessary devices have not been installed, install them. 2. Check that application programs are correctly configured. 3. For a fax operation problem, simplify the nesting of the fax group addresses. 4. Take necessary countermeasures specific to the application program. If the logs can be displayed on the operation panel, see the logs.
  • Code: 998
  • Description: Application start error No applications start within 60 seconds after the power is turned on.
  • Causes: • Loose connection of RAM-DIMM, ROM-DIMM • Defective controller • Software problem
  • Remedy: 1. Check the setting of SP5875-001. If the setting is set to "1 (OFF)", change it to "0 (OFF)". 2. Check if the RAM-DIMM and ROM-DIMM are correctly connected. 3. Reinstall the controller system firmware. 4. Replace the controller.
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