HP PageWide Enterprise Color 556
Error Codes List page 1
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- Code: 11.00.01, 11.00.02
- Description: Internal clock error This message indicates a problem with the formatter's real time clock. The product real time clock has experienced an error. 01=dead clock 02=dead real time clock
- Remedy: 1. Whenever the product is turned off and then turned on again, set the time and date on the control panel. 2. If the error persists, you might need to replace the formatter.
- Code: 15.00.00
- Description: Unknown Jam A paper jam has occurred in the printer at an unknown location.
- Remedy: 1. Follow jam removal instructions on the screen.2. Open all doors and trays and remove all paper from the paper path.3. Run Paper Path Diagnostics to move paper from tray to output bin (Administration / Troubleshooting / Paper Path Page).
- Code: 15.A0.01
- Description: Input Jam, Tray 1 An input jam occurred from Tray 1 but sensor and condition are unknown. No Pick "Did not pick page from tray 1”. This jam occurs when the paper does not reach the Feed roller REDI sensor [1] for Tray 1 in designated amount of time after the start of paper pick-up from Tray 1.
- Remedy: 1. Follow jam removal instructions on the screen.2. Clear all possible paper jam locations (remove paper stack, open left door, remove ICU, lower flap, clear paper, raise flap, install ICU, close door ).3. Verify the paper meets the specifications for the tray.4. Ensure that the tray width setting is set to your paper being installed into the tray. The arrow on the guide should line up exactly with the line connected to paper size designation.5. Make sure the tray is not overload above the marking shown on the tray side guide. 6. Check the Tray 1 feed roller for wear, damage or paper dusk. Clean or replace the rollers as needed.7. Run Paper Path Diagnostics to move paper from tray to output bin (Administration / Troubleshooting / Paper Path Page).8. Replace the Mech Kit.
- Code: 15.A0.02
- Description: Input Jam, Tray 2 An input jam occurred from Tray 2 but sensor and condition are unknown. No Pick "Did not pick page from tray 2”. This jam occurs when the paper does not reach the Feed roller REDI sensor [1] for Tray 2 in designated amount of time after the start of paper pick-up from Tray 2.
- Remedy: 1. Follow jam removal instructions on the screen.2. Clear all possible paper jam locations (Open paper cassette remove paper, open left door, remove ICU, lower flap, clear paper, raise flap, install ICU, close door).3. Verify the paper meets the specifications for the tray.4. Ensure that the tray width setting is set to your paper being installed into the tray. The arrow on the guide should line up exactly with the line connected to paper size designation.5. Make sure the tray is not overload above the marking shown on the tray side guide. 6. Check the Tray 2 pickup and feed rollers for wear, damage or paper dusk. Clean or replace the rollers as needed. Order P/N: CN598–67018 Separator Pick Assembly kit tray 27. Run Paper Path Diagnostics to move paper from tray to output bin (Administration / Troubleshooting / Paper Path Page).8. Replace the Mech Kit.
- Code: 15.A0.03
- Description: Input Jam, Tray 3 An input jam occurred from Tray 3 but sensor and condition are unknown. No Pick "Did not pick page from tray 3”. This jam occurs when the paper does not reach the Tray 3 separation REDI sensor in designated amount of time after the start of paper pick-up from Tray 3.
- Remedy: 1. Follow jam removal instructions on the screen.2. Clear all possible paper jam locations (Open paper cassette remove paper, open left door, remove ICU, lower flap, clear paper, raise flap, install ICU, close door ).3. Verify the paper meets the specifications for the tray.4. Ensure that the tray width setting is set to your paper being installed into the tray. The arrow on the guide should line up exactly with the line connected to paper size designation.5. Make sure the tray is not overload above the marking shown on the tray side guide. 6. Ensure the Pick sensor flag is not out of position. If it is found to be out of position, gently move the lever to the correct position. 7. Check the Tray 3 pickup and feed rollers for wear, damage or paper dusk. Clean or replace the rollers as needed. Order P/N: CN598-67071 Separator pick assembly kit Tray 3 8. Run Paper Path Diagnostics to move paper from tray to output bin (Administration / Troubleshooting / Paper Path Page). 9. Replace the Mech Kit.
- Code: 15.B0.0Z
- Description: Image Area Jam from Tray X A Print Zone jam occurred from tray indicated but sensor and condition are unknown. • 15.B0.01 . Image Area from Tray 1 • 15.B0.02 . Image Area from Tray 2 • 15.B0.03 . Image Area from Tray 3 • 15.B0.0D . Image Area from Duplexer
- Remedy: 1. Clear all the possible paper jam locations (Remove paper from tray, open left door, remove ICU, lower flap, clear paper, raise flap, install ICU, close door). 2. Run Paper Path Diagnostics to move paper from tray to output bin (Administration / Troubleshooting / Paper Path Page). 3. Check the 2 mirror labels for the optical REDI reflection sensor on the inside of products left door. If one or more of the mirror labels it found to be missing or out of place, this error could occur. 4. Reposition the mirror label if it is found to be out place. If the mirror label will not stick or is missing, replace the Left door / Tray 1 Assembly B (HP Part #: B5L04-67916).