HP PageWide Enterprise Color 556
Error Codes List page 2
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- Code: 15.B0.F0
- Description: Image Area Jam at Power On An jam occurred in the Image area at Power On.
- Remedy: 1. Clear all possible paper jam locations (Open left door, remove ICU, lower flap, clear paper, raise flap, install ICU, close door ).2. Run Paper Path Diagnostics to move paper from tray to output bin (Administration / Troubleshooting / Paper Path Page).3. Run the Advance Jam Recovery Utility using a heavy paper on tray 1 (Administration / Troubleshooting / Advance Jam Recovery). It is recommended to run it a few times in order to clear jams at the print zone.4. If the issue persists, replace the Mech Kit.
- Code: 15.C0.0Z
- Description: Switchback area Jam from Tray X An output jam occurred while printing from indicated tray or area.•15.C0.01 . Switchback jam from Tray 1•15.C0.02 . Switchback jam from Tray 2•15.C0.03 . Switchback from Tray 3•15.C0.0D . Switchback from Duplexer
- Remedy: 1. Clear all possible paper jam locations (Open left door, remove ICU, lower flap, clear paper, raise flap, install ICU, close door).2. Run Paper Path Diagnostics to move paper from tray to output bin (Administration / Troubleshooting / Paper Path Page). 3. Check the 2 mirror labels for the optical REDI reflection sensor on the inside of products left door. If one or more of the mirror labels it found to be missing or out of place, this error could occur. 4. Reposition the mirror label if it is found to be out place. If the mirror label will not stick or is missing, replace the Left door / Tray 1 Assembly B (HP Part #: B5L04-67916).
- Code: 15.C0.F0
- Description: Jam in left door at Power On An jam occurred in the left door at Power On.
- Remedy: 1. Clear all possible paper jam locations (Open left door, remove ICU, lower flap, clear paper, raise flap, install ICU, close door ).2. Run Paper Path Diagnostics to move paper from tray to output bin (Administration / Troubleshooting / Paper Path Page).3. Run the Advance Jam Recovery Utility using a heavy paper on tray 1 (Administration / Troubleshooting / Advance Jam Recovery). It is recommended to run it a few times in order to clear jams at the print zone.4. If issue persists, replace the Mech Kit.
- Code: 15.E0.0Z
- Description: Output jam from Tray X An eject jam occurred from the tray designated.•15.E0.01 . Output jam from Tray 1•15.E0.02 . Output jam from Tray 2•15.E0.03 . Output jam from Tray 3•15.E0.0D . Output jam from Duplexer
- Remedy: 1. Clear all possible paper jam locations (Open left door, remove ICU, lower flap, clear paper, raise flap, install ICU, close door ).2. Run Paper Path Diagnostics to move paper from tray to output bin (Administration / Troubleshooting / Paper Path Page).3. Replace Mech Kit.
- Code: 17.0X.00
- Description: Failed Cartridge The indicated cartridge is detected but its data is corrupt or invalid in some way.•17.00.00 . Black Cartridge•17.01.00 . Cyan Cartridge•17.02.00 . Magenta Cartridge•17.03.00 . Yellow Cartridge
- Remedy: 1. Remove the cartridge, reinstall it and close the ink door.2. Turn the product off, and then on again.3. Replace the failing cartridge.4. Replace the Mech Kit.
- Code: 17.0X.34
- Description: Counterfeit or refilled cartridge installed The supply being used is either a counterfeit or refilled cartridge.•17.00.34 . Black Cartridge•17.01.34 . Cyan Cartridge•17.02.34 . Magenta Cartridge•17.03.34 . Yellow Cartridge
- Remedy: To avoid this condition – always use genuine HP cartridges. The user must replace with a genuine HP cartridge OR approve the use of refilled cartridges before printing can continue. If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit. Any print quality repair required as a result of using used cartridges is not covered under warranty. Supply status and features depending on supply status are not available.