Remedy: 1. Press OK to continue. 2. If the message persists, turn the printer off then on.
Code: -
Display: Door open
Description: If the top cover and front door are closed, the problem might be with the connections for the door-detection switch.
Remedy: Close the top cover and front door. 1. Make sure the top cover and front door are closed. 2. If the message persists, make sure the following connectors are seated correctly: On the driver PCA, connectors J201, J202, and J203. On the DC controller, connectors J1022 and J1024. 3. Replace the DC controller PCA.
Code: -
Display: Engine comm. error
Description: The printer experienced an internal communication error.
Remedy: NOTE This is a warning message only. Output might be affected. 1. Plug the printer into a different power outlet. 2. Try a different power cord. 3. Disconnect all cables except the power cord. Turn the printer off and then on. 4. Make sure all orange packing material has been removed from inside the printer.
Code: 10.0000
Display: 10.XXXX Supply Error Reinstall
Description: The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
Black e-label memory error
Remedy: 1. Open the front door. 2. Remove the print cartridges, and then reinstall them. 3. Close the front door. 4. Turn the printer off and then on. 5. Clean the memory controller PCA contacts to the memory tag if they are dirty. 6. Replace the memory controller PCA if necessary. 7. Replace the DC controller PCA if necessary.
Code: 10.0001
Display: 10.XXXX Supply Error Reinstall
Description: The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
Cyan e-label memory error
Remedy: 1. Open the front door. 2. Remove the print cartridges, and then reinstall them. 3. Close the front door. 4. Turn the printer off and then on. 5. Clean the memory controller PCA contacts to the memory tag if they are dirty. 6. Replace the memory controller PCA if necessary. 7. Replace the DC controller PCA if necessary.
Code: 10.0002
Display: 10.XXXX Supply Error Reinstall
Description: The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
Magenta e-label memory error
Remedy: 1. Open the front door. 2. Remove the print cartridges, and then reinstall them. 3. Close the front door. 4. Turn the printer off and then on. 5. Clean the memory controller PCA contacts to the memory tag if they are dirty. 6. Replace the memory controller PCA if necessary. 7. Replace the DC controller PCA if necessary.