Description: The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
Yellow e-label memory error
Remedy: 1. Open the front door. 2. Remove the print cartridges, and then reinstall them. 3. Close the front door. 4. Turn the printer off and then on. 5. Clean the memory controller PCA contacts to the memory tag if they are dirty. 6. Replace the memory controller PCA if necessary. 7. Replace the DC controller PCA if necessary.
Code: 10.1000
Display: 10.XXXX Supply Error Reinstall
Description: The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
Black e-label missing
Remedy: 1. Open the front door. 2. Remove the print cartridges, and then reinstall them. 3. Close the front door. 4. Turn the printer off and then on. 5. Clean the memory controller PCA contacts to the memory tag if they are dirty. 6. Replace the memory controller PCA if necessary. 7. Replace the DC controller PCA if necessary.
Code: 10.1001
Display: 10.XXXX Supply Error Reinstall
Description: The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
Cyan e-label missing
Remedy: 1. Open the front door. 2. Remove the print cartridges, and then reinstall them. 3. Close the front door. 4. Turn the printer off and then on. 5. Clean the memory controller PCA contacts to the memory tag if they are dirty. 6. Replace the memory controller PCA if necessary. 7. Replace the DC controller PCA if necessary.
Code: 10.1002
Display: 10.XXXX Supply Error Reinstall
Description: The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
Magenta e-label missing
Remedy: 1. Open the front door. 2. Remove the print cartridges, and then reinstall them. 3. Close the front door. 4. Turn the printer off and then on. 5. Clean the memory controller PCA contacts to the memory tag if they are dirty. 6. Replace the memory controller PCA if necessary. 7. Replace the DC controller PCA if necessary.
Code: 10.1003
Display: 10.XXXX Supply Error Reinstall
Description: The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
Yellow e-label missing
Remedy: 1. Open the front door. 2. Remove the print cartridges, and then reinstall them. 3. Close the front door. 4. Turn the printer off and then on. 5. Clean the memory controller PCA contacts to the memory tag if they are dirty. 6. Replace the memory controller PCA if necessary. 7. Replace the DC controller PCA if necessary.
Code: 49
Display: 49 Error Turn off then on
Description: A critical firmware error has occurred.
Remedy: 1. Turn the printer off and then on. 2. Try printing a job from a different program. If the job prints, try printing a different file from the original program. If the message appears only with a certain program or print job, contact the software vendor for assistance. 3. If the message persists with different programs and print jobs, disconnect all of the printer cables that connect to the network or the computer. 4. Turn the printer off. 5. Remove all memory DIMMs or thirdparty DIMMs from the printer. (Do not remove the firmware DIMM in the lower slot J1). 6. Remove the printer EIO card. 7. Turn the printer on. 8. If the error does not persist, install each DIMM and EIO device one at a time. Turn the printer off and then on again after installing each device. 9. Replace DIMMs and EIO devices as necessary. 10. Reconnect all of the printer cables. 11. If the error persists, replace the firmware DIMM. 12. Replace the formatter and calibrate the printer.