Description: Abnormal Printing The printing is not working properly even when the cable has no problem. (even after the cable is replaced) If the printer won't work at all or strange characters are only printed, it may be the printer driver problem.
Causes: 1. Printer driver error 2. Error due to insufficient memory. (The printing job sometimes stops during proceeding or not completed due to insufficient memory.)
Remedy: 1. Check 'My Computer - Printers'. (If the printer driver is installed not compatible with the printer currently installed or an error occurs in the driver file, remove the existing driver and reinstall the printer driver by using the 'Printer Add' menu. 2. This is because of an insufficient virtual memory. (It does not mean the actual capacity of RAM but the space of hard disk.) Delete unnecessary files to secure enough space of the hard disk and try printing again.
Code: 38
Description: Spool Error and Release of Spool Error pool (Simultaneous Peripheral Operations Online) refers to process the document to be read and stored in the hard disk or the mass storage media, and then to be printed at more convenient time. While the printer is outputting other file, the file requested to output is undergone to be spooled in the hard disk, the spool error may occur if a problem occurs in this process. First, delete the Spool Data if the Spool Error occurs.
Causes: I. Insufficient space of the hard disk set as the default spool directory. 2. If the previous printing out error is not solved. 3. In case a collision with other program is expected. 4. When an application program or the printer driver file is damaged. 5. If some of OS related files are damaged or malfunctioning due to virus infections. 6. The memory is less than that recommended by the OS
Remedy: 1. Delete unnecessary files to provide more hard disk space and try printing job. 2. Since there may be some journal files with the extension ***.jnl, delete them and reboot the WINDOWS to restart printing job. 3. Exit all other programs except the program currently using, if possible, and print again. 4. Delete the printer driver completely and reinstall it. 5. After rebooting the computer, check viruses, restore the damaged files and reinstall the program, then try print ing again. 6. Add memory to the PC.