Description: The product experienced a general scanner error.
Remedy: 1. Press the power button to turn the product off. 2. If a surge protector is in use, remove it. Connect the power cord directly into a wall outlet. 3. Wait at least 30 seconds, turn the product on, and then wait for the product to initialize. 4. If the error persists, reconnect FFCs from the scanner assembly to the engine controller PCA. 5. If the error persists, replace the engine controller PCA.
Code: 38
Display: Sensor Error
Description: The product experienced a paper sensor error.
Remedy: 1. Press the power button to turn the product off. 2. If a surge protector is in use, remove it. Connect the power cord directly into a wall outlet. 3. Wait at least 30 seconds, turn the product on, and then wait for the product to initialize. 4. If the error persists, check the connections between the paper sensors and the engine controller PCA. 5. If the error persists, check the sensor lever in the fuser inlet area. 6. If the sensor lever is stuck, clean it, and then make sure it moves smoothly. 7. If the sensor lever is broken or damaged, replace the fuser. 8. If the error persists, check the sensor lever in the upper part of the paper pickup assembly. 9. If the sensor lever is stuck, clean it an make sure that it moves smoothly. 10. If the sensor lever is broken or damaged, replace the paper pickup assembly. 11. If the error persists, reconnect J551 on the engine controller PCA. 12. If the error persists, replace the paper pickup assembly.
Code: 39
Display: Settings cleared
Description: The product has cleared job settings.
Remedy: Re configure the job settings.
Code: 40
Display: Unexpected size in tray 1
Description: The paper in the tray does not match the size needed for the current print job.
Remedy: 1. Load paper that is the correct size, and verify that the tray is set to the correct size. 2. If the issue persists, reconnect the J551 connector on the engine controller unit. 3. If the issue persists,
Code: 41
Display: Used cartridge is installed.
Description: A used supply is installed.
Remedy: No action necessary. Product repair that is required from using used print cartridges is not covered under warranty. Supply status and features that depend on it are unavailable with used cartridges.