Description: The product experienced an internal communication error.
Remedy: 1. Press the power button to turn the product off. 2. If a surge protector is in use, remove it. Connect the power cord directly into a wall outlet. 3. Wait at least 30 seconds, turn the product on, and then wait for the product to initialize. 4. Resend the print job. 5. If the error persists, clean the pick up roller and the duplexer rollers. 6. If the error persists, check the sensor lever in the fuser inlet area. 7. If the sensor lever is stuck, clean it, and then make sure it moves smoothly. 8. If the sensor lever is broken or damaged, replace the fuser. 9. If the error persists, check the sensor lever in the upper part of the paper pickup assembly. 10. If the sensor lever is stuck, clean it an make sure that it moves smoothly. 11. If the sensor lever is broken or damaged, replace the paper pickup assembly. 12. If the error persists, reconnect J551 on the engine controller PCA. 13. If the error persists, replace the paper pickup assembly.
Code: 32
Display: Remove shipping lock from cartridge
Description: A shipping lock remains on the print cartridge.
Remedy: Remove the print cartridge, remove the shipping lock, and then reinstall the cartridge.
Code: 33
Display: Remove shipping material from duplex door
Description: Shipping material remains on the back of the product.
Remedy: Open the duplex door, and then remove all shipping material.
Code: 34
Display: Replace Black Cartridge
Description: The product is configured to stop when the print cartridge level is very low.
Remedy: Replace the print cartridge, or configure the settings to continue printing after the print cartridge reaches the very low level.
Code: 35
Display: Replace Supplies
Description: The product is configured to stop when the print cartridge level is very low.
Remedy: Replace the print cartridge, or configure the settings to continue printing after the print cartridge reaches the very low level.
Code: 36
Display: Resend Upgrade
Description: A firmware upgrade was interrupted.
Remedy: 1. Resend the upgrade file to the product. 2. If the error persists, replace the formatter PCA.