Description: The product cannot read or write to at least one toner cartridge memory tag or a memory tag is missing from a toner cartridge. Memory error: . 10.00.00 (event code): Black toner cartridge • 10.01.00 (event code): Cyan toner cartridge • 10.02.00 (event code): Magenta toner cartridge • 10.03.00 (event code): Yellow toner cartridge E-label missing: . 10.00.10 (event code): Black toner cartridge • 10.01.10 (event code): Cyan toner cartridge • 10.02.10 (event code): Magenta toner cartridge • 10.03.10 (event code): Yellow toner cartridge
Remedy: 1. Remove, and then reinstall the indicated toner cartridge. 2. If the error persists, turn the product off and then on. 3. Check the toner cartridge e-label. If it is damaged, replace the toner cartridge.
Remedy: Make sure this is a genuine HP supply. NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.
Code: 10.XX.40
Display: 10.XX.40 Genuine HP supplies installed
Description: More than one genuine HP print cartridge has been installed. • 10.00.40 (event code) Black print cartridge • 10.01.40 (event code) Cyan print cartridge • 10.02.40 (event code) Magenta print cartridge • 10.03.40 (event code) Yellow print cartridge
Remedy: No action necessary.
Code: 10.XX.41
Display: 10.XX.41 Unsupported supply in use
Description: The indicated print cartridge is for a different product. • 10.00.41 (event code) Black print cartridge • 10.01.41 (event code) Cyan print cartridge • 10.02.41 (event code) Magenta print cartridge • 10.03.41 (event code) Yellow print cartridge
Remedy: Remove the indicated print cartridge, and then install the correct cartridge for this product.
Code: 10.XX.70
Display: 10.XX.70 Printing past very low
Description: The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable. • 10.00.70 (event code) Black print cartridge • 10.01.70 (event code) Cyan print cartridge • 10.02.70 (event code) Magenta print cartridge • 10.03.70 (event code) Yellow print cartridge • 10.23.70 (event code) The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.ridgedge
Remedy: If print quality is no longer acceptable, replace the indicated print cartridge or fuser kit. See the parts chapter in the repair manual for the print cartridge or fuser kit part number.
Code: 10.YY.15
Display: 10.YY.15 Install <supply>
Description: The indicated supply has been removed or installed incorrectly. • 10.00.15 (event code) Black print cartridge • 10.01.15 (event code) Cyan print cartridge • 10.02.15 (event code) Magenta print cartridge • 10.03.15 (event code) Yellow print cartridge • 10.23.15 fuser kit • 10.31.15 TCU
Remedy: Replace or install the indicated supply. See the parts chapter in the service manual for the correct supply or kit part number.