Description: The indicated cartridge is installed in the wrong position. • 10.00.25 (event code) Black print cartridge • 10.01.25 (event code) Cyan print cartridge • 10.02.25 (event code) Magenta print cartridge • 10.03.25 (event code) Yellow print cartridge
Remedy: Install the indicated cartridge in the correct position. From left to right, the correct cartridge order follows: • Yellow • Magenta • Cyan • Black
Code: 10.YY.35
Display: 10.YY.35 Incompatible <supply>
Description: The indicated cartridge is not compatible with this product. • 10.00.35 (event code) Black print cartridge • 10.01.35 (event code) Cyan print cartridge • 10.02.35 (event code) Magenta print cartridge • 10.03.35 (event code) Yellow print cartridge • 10.23.35 (event code)
Remedy: Install a supply that is designed for this product. See the parts chapter in the repair manual for the correct supply part number.
Code: 11.00.YY
Display: 11.00.YY Internal clock error
Description: The product real-time clock has experienced an error. • XX = 01: Clock battery failed • XX = 02: Real-time clock failed
Remedy: Whenever the product is turned off and then turned on again, set the time and date at the control panel. If the error persists, replace the formatter.
Code: 13.A3.A3
Display: 13.A3.A3 Jam in lower right door
Description: Print input stay jam 3. This paper stayed at the uppermost feed sensor of the optional paper feeder for the designated amount of time after it has reached the sensor. This jam occurs when the paper is longer than legal size by 40 mm, or more paper is detected as a result of the actual length detection.
Remedy: Clear the jam: 1. Open the lower right door and remove all paper. 2. Close the lower right door. 3. Open the right door and remove all paper. 4. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Open the lower right door and check for torn pieces of paper. 3. Open the right door and check for torn pieces of paper. 4. Make sure the rollers are installed correctly. 5. Replace the rollers. 6. Replace the optional paper feeder.
Code: 13.AD.D3
Display: 13.AD.D3 Jam in tray
Description: Print input delay jam 1. This paper did not reach the delivery sensor of the optional paper feeder in time.
Remedy: Clear the jam: 1. Open Tray 3. 2. Clear any jammed paper. 3. Verify that the Tray 3 paper guides are in the correct position. 4. Reload the paper and close the tray. NOTE: To avoid jams, use Tray 1 to print with heavier paper. If the jam persists: 1. Remove the tray and check for pieces of paper. Check the lower right door for pieces of paper. 2. Replace the pickup roller. 3. Make sure the paper type is supported. 4. Replace the optional paper feeder.
Code: 13.B2.AD
Display: 13.B2.AD Jams in right door
Description: Print input stay jam 1. The paper stayed at the registration sensor for the designated amount of time after it reached the registration sensor. This jam occurs when the paper is longer than legal size by 40 mm, or more paper is detected as a result of the actual length detection.
Remedy: Clear the jam: 1. Open the right door. 2. Remove any paper. 3. Remove any paper from the fuser area. 4. Lift the green guides to remove paper from the duplex area. 5. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Print using manual duplex. 3. If the jams occur only when duplexing, replace the right door.