Remedy: 1 Is the ADF completely closed? Go to Step 2. Close ADF and go to Step 2. 2 Does the error persist? Go to Step 3. Complete. 3 Reseat P/J1, P/J6, and P/J16 on the IP Board. Does the error persist? Go to Step 4. Complete. 4 Does the ADF feed the document? Go to Step 5. Go to Step 7. 5 Check the media path. Is there debris in the media path? Remove the debris. Go to Step 6. Complete. 6 Does the error persist? Go to Step 7. Complete. 7 Clean the ADF feed rollers. Do the feed rollers rotate smoothly? Go to Step 8. Replace the ADF. 8 Replace the IP Board. Does the error persist? Replace the ADF Cover and ADF Separator Pad. Complete.
Code: 005-301
Display: Cover Open 005-301 Remove paper then Close ADF Cover
Description: ADF Cover Open
Causes: • IP Board. • ADF Assembly.
Remedy: 1 Is the ADF Cover completely closed? Go to Step 3. Close the ADF cover and go to Step 2. 2 Does the error persist? Go to Step 3. Complete. 3 Is the ADF Cover damaged? Replace the ADF Cover. Go to Step 4. Go to Step 5. 4 Does the error persist? Go to Step 5. Complete. 5 Reseat P/J1, P/J6, and P/J16 on the IP Board. Does the error persist? Go to Step 6. Complete. 6 Replace the ADF. Does the error persist? Replace the IP Board. Complete.
Code: 010-397
Display: 010-397 Code:xxxxxxxx Restart Printer
Description: Fuser Error
Causes: • Fuser. • MCU Board.
Remedy: 1 Reseat the Fuser and cycle system power. Does the error persist? Go to Step 2. Complete. 2 Check these connections • MCU Board P/J18 and P/J20. • LVPS P/J201. Are the connectors secure? Go to Step 3. Secure the connectors. 3 Check the Fuser harness. 1. Remove the Fuser. 2. Disconnect P/J18 and P/J20 from the MCU Board and P/J201 from the LVPS. Is the harness damaged? Repair the harness. Go to Step 4. 4 Replace the Fuser. Does the error persist? Replace the MCU Board. Complete.
Code: 016-315
Display: 016-315 System Restart Printer
Description: IP ROM Check (Main) Fail
Causes: • IP Board. (3010/3040) • IP Board. (3045) • MCU Board.
Remedy: 1 Reseat all connectors on the IP and MCU Boards. Does the error persist? Go to Step 2. Complete. 2 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.
Code: 016-317
Display: 016-317 Restart Printer Contact Support If Message Returns
Description: IP ROM Check (Main) Fail
Causes: • IP Board. (3010/3040) • IP Board. (3045) • MCU Board.
Remedy: 1 Reseat all connectors on the IP and MCU Boards. Does the error persist? Go to Step 2. Complete. 2 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.
Code: 016-372
Display: 016-372 System Restart Printer Contact Support If Message Returns
Description: Fax Memory Allocation Error
Causes: • IP Board. • MCU Board.
Remedy: 1 Reseat all connectors on the IP and MCU Boards. Does the error persist? Go to Step 2. Complete. 2 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.