Description: A label format was sent to the printer. Several labels print, then the printer skips, misplaces, misses, or distorts the image on the label.
Causes: The serial communication settings are incorrect.
Remedy: Ensure that the flow control settings match. Check the communication cable length. See Table 5 on page 48 for requirements. Check the printer driver or software communications settings (if applicable).
Code: 26
Display:
Description: A label format was sent to the printer but was not recognized. The DATA light flashes but no printing occurs.
Causes: The prefix and delimiter characters set in the printer do not match the ones in the label format. Incorrect data is being sent to the printer.
Remedy: Verify the prefix and delimiter characters. See Set Format Prefix Character on page 94 and Set Delimiter Character on page 95 for the requirements. Check the communication settings on the computer. Ensure that they match the printer settings. If the problem continues, check the label format.
Code: 27
Display:
Description: Broken or melted ribbon
Causes: Darkness setting too high.
Remedy: 1. Reduce the darkness setting. 2. Clean the printhead thoroughly.
Code: 28
Display:
Description: The printer does not detect when the ribbon runs out. In thermal transfer mode, the printer did not detect the ribbon even though it is loaded correctly.
Causes: The ribbon-out threshold is set too high to detect the ribbon. On a sensor profile, the ribbon-out threshold (circled in Figure 15) appears above the black bars that indicate the ribbon. This happens if you calibrate the printer without ribbon and later insert ribbon without recalibrating the printer or loading printer defaults.
Remedy: 1. Print a sensor profile (see Print Sensor Profile on page 89), and note the location of the ribbon-out threshold (circled in Figure 15). 2. Calibrate the printer, this time using ribbon, or load printer defaults. See Calibrate Media and Ribbon Sensor Sensitivity on page 90 or LOAD DEFAULTS on page 73. Important • Loading defaults resets all printer parameters back to factory defaults. 3. Print another sensor profile, and compare it to the first one. 4. If the ribbon-out threshold is still too high, you may manually change the value.
Code: 29
Display:
Description: The ribbon light is on even though ribbon is loaded correctly.
Causes: The printer was not calibrated for the label and ribbon being used.
Remedy: Perform the calibration procedure in Calibrate Media and Ribbon Sensor Sensitivity on page 90.
Code: 30
Display:
Description: The LCD displays a language that I cannot read
Causes: The language parameter was changed through the control panel or a firmware command.
Remedy: 1. Press SETUP/EXIT to enter configuration mode. 2. Press MINUS (-). The printer displays the LANGUAGE parameter in the current language. Even if you cannot recognize the characters displayed, you can still scroll to another language. 3. Press SELECT to select the parameter. 4. Press PLUS (+) or MINUS (-) to scroll through the choices until you find a language that you can read. 5. Press SETUP/EXIT. The LCD displays SAVE CHANGES in the original language. 6. Press SETUP/EXIT again to exit configuration mode and save the changes (if the language does not change, you may need to scroll to a different save option by pressing PLUS (+) or MINUS (-) in the previous step). 7. Repeat this process, if necessary, until you reach the desired language.