Causes: Storing Font Not enough memory available to store the font.
Remedy: You may do any of the following: • Press PAUSE. Send a -HM ZPL command to the printer to display the amount of free memory. Then redesign the graphic/format to fit available memory, or remove items from memory to create more space. • Press PAUSE to skip the formatting step in process and proceed to the next step. With the printer paused, press CANCEL. The printer skips the current label formatting process and goes to the next label. • Turn the printer Off (O) and then On (I) to clear the printer’s memory.
Code: 14
Display:
Description: General print quality issues
Causes: The printer is set at the incorrect print speed. You are using an incorrect combination of labels and ribbon for your application. The printer is set at an incorrect darkness level. The printhead is dirty.
Remedy: For optimal print quality, set the print speed to the lowest possible setting for your application via control panel, the driver, or the software. See Adjust Print Speed on page 57. You may wish to perform the FEED Self Test on page 100. 1. Switch to a different type of media or ribbon to try to find a compatible combination. 2. If necessary, consult your authorized Zebra reseller or distributor for information and advice. For optimal print quality, set the darkness to the lowest possible setting for your application via the control panel, the driver, or the software. See Adjust Print Darkness on page 54. You may wish to perform the FEED Self Test on page 100 to determine the ideal darkness setting. Clean the printhead according to the instructions in Clean the Printhead and Platen Roller
Code: 15
Display:
Description: Wrinkled ribbon
Causes: Ribbon fed through the machine incorrectly. Incorrect burn temperature. Incorrect or uneven pressure. Media not feeding properly; walking from side to side.
Remedy: Set the darkness to the lowest possible setting for good print quality. See Adjust Print Darkness on page 54. Set the pressure to the minimum needed for good print quality. See Adjust Printhead Pressure on page 44. Make sure that media is snug by adjusting the media guide, or call a service technician.
Code: 16
Display:
Description: Long tracks of missing print on several labels
Causes: Print element damaged. Wrinkled ribbon.
Remedy: Replace the printhead. See wrinkled ribbon causes and solutions in this table.
Code: 17
Display:
Description: Fine, angular gray lines on blank labels
Causes: Wrinkled ribbon.
Remedy: See wrinkled ribbon causes and solutions in this table.
Code: 18
Display:
Description: Printing too light or too dark over the entire label
Causes: Media or ribbon is not designed for high-speed operation. You are using an incorrect combination of labels and ribbon for your application. You are using ribbon with direct thermal media. Incorrect or uneven printhead pressure.
Remedy: Replace supplies with those recommended for high-speed operation. 1. Switch to a different type of media or ribbon to try to find a compatible combination. 2. If necessary, consult your authorized Zebra reseller or distributor for information and advice. Direct thermal media does not require ribbon. To check if you are using direct thermal media, perform the label scratch test in When to Use Ribbon on page 20. If you are using ribbon intentionally with direct thermal media, increase the darkness level, but note that high darkness levels may decrease printhead life. You may wish to perform the FEED Self Test on page 100 to determine the ideal darkness setting. Set the pressure to the minimum needed. See Adjust Printhead Pressure on page 44.