Xerox WorkCentre 5875
Error Codes List page 37
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- Code: 393-360-00 ... 393-363-00
- Description: Toner Concentration Sensor Failure RAP 393-360-00 The toner concentration sensor has registered a reading outside the range, +0.75V to +4.55V for three consecutive sheets. 393-361-00 The toner concentration sensor is reading high. This indicates that the toner concentration (TC) is low. 393-362-00 The toner concentration sensor is reading low. This indicates that the toner concentration (TC) is high. 393-363-00 This code is generated by the following factors: • The developer is not positioned correctly against the xerographic module. • The toner concentration is low. • The machine is being installed. • On the fifth consecutive occurrence. GUI message - TONER CONTROL FAILURE
- Remedy: NOTE: The door interlock switch must be cheated when checking +24V components. Enter dC330 42-010, to run the main drive motor. Go to Flag 1. Read the voltage at P/J93 pin 8 while the main drive motor is running. The voltage is outside the range of +0.7V to +4.5V. Y↓N→Check the steps that follow: • Refer to GP 7. Check the wiring between P/J93 and P/J6 on the IOT PWB. • Refer to the 301B 0V Distribution RAP. • Ensure the developer module is correctly installed. The voltage at P/J93, pin 8, is less than +0.75V. Y↓N→The voltage is greater than +4.5V. Check the wiring, GP 7. Go to Flag 3. +24V is present at P/J93, pin 2. Y↓N→Disconnect P/J93. +24V is present at the harness end of P/J93, pin 2. Y↓N→Go to: • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install a new developer module, (45-55 ppm) PL 90.17 Item 2 or (65-90 ppm) PL 90.15 Item 2. Perform dC905 TC Sensor Calibration. Go to Flag 5. 0V is available at P/J93, pin 10. Y↓N→Go to the 301B 0V Distribution RAP. Enter dC131, 793-010, TC sensor control voltage. Record the displayed value (100 displayed equals 1 volt). Go to Flag 4. Check the voltage at P/J93, pin 9. The displayed value is within 0.2V of the voltage checked at P/J93, pin 9. Y↓N→Disconnect P/J93. Check the voltage at pin 9. The recorded value is within 0.2V of the voltage checked at P/J93, pin 9. Y↓N→Check the wiring, GP 7, between P/J93 and P/J6 on the IOT PWB. The wiring is good. Y↓N→Repair the wiring. Perform the TC increase adjustment. Perform the OF7 IOT PWB Diagnostics RAP. Perform the TC increase adjustment. Install a new developer assembly, (45-55 ppm) PL 90.17 Item 2 or (65-90 ppm) PL 90.15 Item 2. Perform dC905 TC Sensor Calibration. Enter dC330. Enter the code 042-010, main drive motor. Press start. Add the code 093- 040, toner dispense motor. Press Start. NOTE: The routine 93-040 times out after 5 seconds. The toner dispense motor runs. Y↓N→Go to Flag 2. Check MOT93-040. Refer to: • GP 10 How to Check a Motor. • P/J6, IOT PWB. • Go to 301G +24V Distribution RAP. • Go to 301B 0V Distribution RAP. If necessary, install a toner dispense module, (45-55 ppm) PL 90.17 Item 1 or (65-90 ppm) PL 90.15 Item 1. Check the toner dispense drive gears. The gears rotate. Y↓N→Install a new toner dispense module, (45-55 ppm) PL 90.17 Item 1 or (65-90 ppm) PL 90.15 Item 1. Add the code 093-310, low toner sensor. Energize the components in the following order: • 42-010, main drive motor. • 91-010, photoreceptor motor. • 93-040, toner dispense motor. When the toner dispense motor stops, the toner level sensor display value is low. Y↓N→Go to the 393-310-00, 393-390-00 Low Toner Sensor Failure RAP. Perform the TC increase adjustment. Check the wiring, GP 7, between P/J6 on the IOT PWB and P/J93 on the developer module. The wiring is good. Y↓N→Repair the wiring. Go to Flag 3. +24V is present at P/J93, pin 2. Y↓N→Disconnect P/J93. +24V is present at the harness end of P/J93, pin 2. Y↓N→Go to: • 301G +24V Distribution. • 301B 0V Distribution RAP. Install a new developer module, PL 90.15 Item 2. Perform dC905 TC Sensor Calibration. Go to Flag 5. 0V is available at P/J93 pin 10. Y↓N→Go to the 301B 0V Distribution RAP. Enter dC131, 793-010, TC sensor control voltage. Record the displayed value (100 displayed equals 1 volt). Go to Flag 4. Check the voltage at P/J93, pin 9. The displayed value is within 0.2V of the voltage checked at P/J93 pin 9. Y↓N→Disconnect P/J93. Check the voltage at pin 9. The displayed value is within 0.2V of the voltage checked at P/J93 pin 9. Y↓N→Check the wiring, GP 7, between P/J93 and P/J6 on the IOT PWB. The wiring is good. Y↓N→Repair the wiring. Perform the TC increase adjustment Perform the OF7 IOT PWB Diagnostics RAP. Perform the TC increase adjustment Install a new developer assembly, (45-55 ppm) PL 90.17 Item 2 or (65-90 ppm) PL 90.15 Item 2. Perform dC905 TC Sensor Calibration. Perform the TC reduction adjustment. If fault 93-360 is intermittent and causes the message Machine unavailable, perform the OF7 IOT PWB Diagnostics RAP then the TC reduction adjustment. TC reduction adjustment Perform the following: 1. Enter dC330, code 042-010, main drive motor; code 091-010, photoreceptor motor; 91- 066, developer bias. 2. Start the routine. The start will have to be pressed every 5 seconds to restart the developer bias routine. 3. Monitor the voltage output, Flag 1, at P/J6 pin 8 on the IOT PWB. NOTE: The toner concentration cannot be adjusted and maintained by making high area coverage prints. 4. Run the routine until the monitored voltage is greater than 0.9 volts. 5. Check the image quality. TC increase adjustment Perform the following: 1. Enter dC330, code 042-010, main drive motor; 93-040, toner dispense motor; 93-045, toner cartridge motor. 2. Start the routine. The start will have to be pressed every 5 seconds to restart the toner dispense motor and the toner cartridge routines. 3. Monitor the voltage output, Flag 1, at P/J6 pin 8 on the IOT PWB. 4. Run the routine until the monitored voltage is between 2.2 and 2.8 volts 5. Check the image quality.
- Code: 393-380-00
- Description: Waste Toner Door Switch Failure RAP 393-380-00 The waste toner door switch has detected that the waste toner bottle is missing or the door is open during run.
- Remedy: Enter dC330 code 093-380 waste toner door switch, S93-380. Press start. Open and close the waste toner door. The display changes. Y↓N→Go to Flag 1. Check S93-380. Refer to: • GP 13 How to Check a Switch. • P/J7, IOT PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Waste toner door switch, (45-55 ppm) PL 40.15 Item 8 or (65-90 ppm) PL 40.10 Item 8. • Main drive module, (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Make sure that S93-380 is mounted correctly. Install new components as necessary.
- Code: 394-341-00, 394-342-00
- Description: Scorotron Cleaning Failure RAP 394-341-00 The scorotron cleaning routine has failed to complete. 394-342-00 A scorotron cleaning warning detected.
- Remedy: Enter dC330 code 091-071 or 091-072 scorotron cleaner motor. A clicking sound is heard. Y↓N→Go to Flag 2. Check MOT91-071. Refer to: • GP 10 How to Check a motor. • P/J64, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Main drive module, (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 091-070 scorotron cleaner home sensor, Q91-070. Press Start. Enter dC330 code 091-071 or 091-072 scorotron motor. Actuate the sensor by entering the appropriate code. NOTE: When the scorotron cleaner reaches the limit of travel, a clutch in the xerographic module will slip. A clicking sound will be audible. The display changes. Y↓N→Go to Flag 1. Check Q91-070. Refer to: • GP 13 How to Check a Switch. NOTE: The scorotron cleaner home sensor is a magnetic reed switch. • P/J64, IOT PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Scorotron cleaner home sensor, (45-55 ppm) PL 40.17 Item 16 or (65-90 ppm) PL 40.12 Item 19. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. The fault may be intermittent, perform the following: • Check the wiring, GP 7. Repair if necessary. • Ensure that P/J64 is correctly and securely connected. • Install a new xerographic module, PL 90.20 Item 2.
- Code: 394-350-00
- Description: Erase Lamp Failure RAP 394-350-00 The photoreceptor erase lamp has failed.
- Remedy: NOTE: The door interlock switch must be cheated when checking +24V components. Cheat the door interlock switch. Enter dC330 code 091-022, photoreceptor erase lamp. Press start. Observe the erase lamp. All the LEDs of the erase lamp are lit. Y↓N→Some of the LEDs of the erase lamp are lit. Y↓N→Go to Flag 1. +24V is available at P/J17 pin 1 on the LVPS. Y↓N→Perform the 301L LVPS Checkout RAP. Go to Flag 2. +24V is available at P/J41 pin 1. Y↓N→Go to Flag 1. Check the inline fuse. The fuse is good. Y↓N→Install a new fuse, PL 1.10 Item 9. If the fuse blows again, perform the 301G +24V Distribution RAP. Perform the relevant procedure: • Go to 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Go to Flag 3. +13V is available at P/J5 pin 14. Y↓N→NOTE: To gain access to the erase lamp wiring, remove the main drive module, (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. Check the wiring from the in-line fuse to P/J41, pin 2. The wiring is good. Y↓N→Repair the wiring. Perform the steps that follow: • Check that the connector PJ41 is located correctly in the IOT frame. • Install a new erase lamp, PL 90.20 Item 1. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Install a new erase lamp, PL 90.20 Item 1. The fault may be intermittent. Perform the steps that follow: • Check the wiring, GP 7 between P/J41 and P/J17 on the LVPS. • Ensure that the P/Js are correctly and securely connected. • Malfunction of the following associated circuits can cause 09-350 faults. – The inverter paper path and Inverter nip solenoid, go to the 310-120-00, 310-121-00, 310-126-00 IOT Exit Sensor RAP. – The vacuum transport fan and registration clutch, go to the 310-101-00A, 310-102- 00A, 310-103-00A Lead Edge Late to Fuser Exit Sensor RAP.
- Code: 394-370-00
- Description: Developer Temperature Sensor Failure RAP 394-370-00 The average developer temperature reading is out of limits.
- Remedy: Enter dC140 code 092-602, developer temperature sensor Q92-602. Press start. Observe the displayed state of Q92-602. Remove the xerographic module. Disconnect P/J47. Cheat the front door interlock. Observe again the displayed state of Q92-602. The displayed state has changed. Y↓N→Go to Flag 1. Check for +5V at P/J7 pin 5 on the IOT PWB. +5V is present. Y↓N→Go to: • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Go to Flag 1. Check for +5V at P/J47 pin 3. +5V is present. Y↓N→NOTE: To gain access to the wiring, remove the main drive module, (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1 and the left cover, PL 28.10 Item 3. Check the wiring between P/J7 on the IOT PWB and P/J47. Repair the wiring as necessary. Install a new developer temperature sensor, PL 90.20 Item 5. If the fault remains perform the OF7 IOT PWB Diagnostics RAP. Q92-602 is working correctly. Reconnect P/J47. If the fault is intermittent, perform the steps that follow: • Check the wiring, GP 7. Repair if necessary. • Make sure that the P/Js are correctly and securely connected.