Description: Image Processing PWB to IOT PWB Error RAP 03-300 The image processing PWB to IOT communications have failed. 03-306 The IOT PWB has received an inappropriate print command from the image processing PWB. 03-461 A speed mismatch has been detected between image processing PWB and IOT PWB, in the NVM settings. 03-482 The image processing PWB has failed to receive a +24V on signal from the IOT PWB. 03-805 The IOT PWB has received an un-recognized message from the image processing PWB. 03-870 The IOT PWB cannot be recognized by the Image processing PWB.
Remedy: • If the fault occurs during a software upgrade, wait 15 minutes for the software programming operation to complete, before the next action. • Switch off the machine, then switch on the machine, GP 14. If the on/off switch fails to operate, go to the 03-374 Power Off Failure RAP. • Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur randomly, the cause may be due to electrical noise. Go to OF10 intermittent Failure RAP. 1. Switch off the machine, GP 14. Ensure all the connectors on the image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3 and the IOT PWB, PL 1.10 Item 2 are correctly and securely seated. Switch on the machine, GP 14. 2. If the fault was detected during a software upgrade, go to Flag 1. Check P/J107 on the image processing PWB. Re-load the software set, GP 4 Machine Software. 3. Perform OF7 IOT PWB Diagnostics RAP. 4. Go to Flag 2. Check the wiring, GP 7. If necessary, install a new image processing PWB module / LVPS / IOT PWB harness (32-55 ppm) PL 3.20 Item 14 or (65-87 ppm) PL 3.10 Item 14. 5. 03-461 Only: Go to the OF7 IOT PWB Diagnostics RAP. Check CR 27 for an indication of NVM Test Failure. 6. Install a new IOT PWB, PL 1.10 Item 2. Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed. 7. Install a new image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3.
Code: 03-310
Description: Image Processing PWB to UI Error RAP 03-310 The image processing PWB cannot communicate with the UI within one minute of power-on or after three retries.
Remedy: • Switch off the machine, then switch on the machine, GP 14. • Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur randomly, the cause may be due to electrical noise. Go to OF10 intermittent Failure RAP. 1. Ensure all the connectors on the PWBs that follow are correctly and securely seated: • Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3. • Power distribution PWB, (32-55 ppm) PL 3.20 Item 5 or (65-87 ppm) PL 3.10 Item 5. • UI PWB, (32-55 ppm) PL 2.15 Item 7 or (65-87 ppm) PL 2.10 Item 6. 2. Go to Flag 1, Flag 2 and Flag 3. Check the wiring. If necessary, install a new image processing PWB module/UI harness, (32-55 ppm) PL 14.20 Item 9 or (65-87 ppm) PL 14.10 Item 9. 3. Go to Flag 1. Check the voltages. Refer to: • 01B 0V Distribution RAP. • 01D +3.3V Distribution RAP. • 01F +12V Distribution RAP. 4. Install new components as necessary: • Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3. • User interface PWB, (32-55 ppm) PL 2.15 Item 7 or (65-87 ppm) PL 2.10 Item 6.
Description: Image Processing PWB Failure RAP 03-315 The image processing PWB has performed a crash recovery procedure. 03-325 An image processing PWB clock is not functioning. 03-347 The image processing PWB POST has failed the EPC test. 03-348 The image processing PWB POST has failed the ASIC test. 03-349 The image processing PWB POST has failed the rotation memory test. 03-355 The image processing PWB POST has failed the NVM integrity test. 03-400 The image processing PWB cannot detect additional EPC memory.
Remedy: 1. Ensure all the connectors on the PWBs that follow are correctly and securely seated: • Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3. • EPC memory PWB, (32-55 ppm) PL 3.20 Item 12 or (65-87 ppm) PL 3.10 Item 12. 2. Go to dC640 Video Path Diagnostics. Perform the Scanner Video Test. 3. Install new parts as necessary: • EPC memory PWB, (32-55 ppm) PL 3.20 Item 12 or (65-87 ppm) PL 3.10 Item 12. • Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3.
Code: 03-320 ... 03-324
Description: Image Processing PWB to DADH Error RAP 03-320 The image processing PWB to the DADH communications have failed. 03-322 The DADH has detected a read/write error. 03-323 The DADH has detected a software error. 03-324 The DADH has detected a boot check sum error.
Remedy: 1. Ensure all the connectors on the PWBs that follow are correctly and securely seated: • Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3. • Power distribution PWB, (32-55 ppm) PL 3.20 Item 5 or (65-87 ppm) PL 3.10 Item 5. • DADH PWB, PL 5.10 Item 5. Check also, the in-line connector in the communications/power cable, PL 5.10 Item 6. 2. Go to Flag 2. Check the voltages. Refer to: • 01B 0V Distribution RAP. • 01D +3.3V Distribution RAP. • 01G +24V Distribution RAP. 3. Go to Flag 1 and Flag 2. Check the wiring, GP 7. If necessary, install a new communication/ power cable, PL 5.10 Item 6. 4. If the fault was detected during a software upgrade, go to Flag 3. Check the connection. Reload the software, GP 4, Machine Software. 5. Go to dC640 Video Path Diagnostics. Perform the Scanner Video Test. 6. Install new components as necessary: • Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3. • DADH PWB PL 5.10 Item 5.
Code: 03-330, 03-462
Description: Image Processing PWB to Scanner Fault Entry RAP 03-330 An image processing PWB to scanner PWB communications error has been detected. 03-462 A speed mismatch between the image processing PWB and the scanner has been detected in the NVM.
Remedy: Identify the speed of the machine, refer to SCP 7 Machine Features. Perform one of the steps that follow: • 32 to 55 ppm: go to the 03-330A, 03-462A Image Processing PWB to Scanner Faults RAP (32-55 ppm). • 65 to 87 ppm: go to the 03-330B, 03-462B Image Processing PWB to Scanner Faults RAP (65-87 ppm).
Code: 03-330A, 03-462A
Description: Image Processing PWB to Scanner Fault RAP (32-55 ppm)
Remedy: 1. Ensure all the connectors on the PWBs that follow are correctly and securely seated: • Image processing PWB, PL 3.20 Item 3. • Power distribution PWB, PL 3.20 Item 5. • Scanner PWB, PL 14.25 Item 4. • CCD PWB, PL 14.25 Item 19. 2. Go to Flag 1, Flag 2 and Flag 3. Check the wiring. Repair or install new harnesses as necessary, PL 14.25 Item 5 or PL 14.25 Item 13. NOTE: Flag 4 indicates the main communication lines. 3. Go to Flag 1 and Flag 2. Check the voltages. Refer to: • 01B 0V Distribution RAP. • 01D +3.3V Distribution RAP. • 01F +12V Distribution RAP. • 01G +24V Distribution RAP. 4. Go to dC640 Video Path Diagnostics. Perform the Scanner Video Test. 5. Re-load the software, GP 4 Machine Software. 6. If necessary, install new components: • Scanner PWB, PL 14.25 Item 4. • Power distribution PWB, PL 3.20 Item 5. • Image processing PWB, PL 3.20 Item 3. • Scanner module, PL 14.20 Item 1. NOTE: If installing a new scanner module, ensure that the scanner is the correct speed for the machine. 32-38 cpm scanners have serial numbers beginning with 3. 45-55 cpm scanners have a serial number beginning with 5. Refer to for location of the serial number.