Xerox WorkCentre 5021
Error Codes List page 17
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- Code: 116-334
- Description: NVM Data Mismatch The verification result between the On Board NVM and the Backup NVM of the Controller is mismatched. (This includes cases where one of the NVM is Blank)
- Remedy: 1. Turn the power OFF and ON. 2. Perform NVM Matching (NVM[621-400]) in the CE Mode.
- Code: 116-377
- Description: IIT Interrupt Time out The DMA start trigger when scanning documents cannot be detected for a specified time.
- Remedy: 1. Turn the power OFF and ON. 2. Turn OFF the power and check the Flat Cable between the IIT Carriage J700 and the ESS/MCU PWB J420 for open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was inserted in a skewed manner). 3. Check the ESS/MCU PWB for improper installation (loose screw). 4. If no problem is found, replace the ESS/MCU PWB. (PL 18.1)
- Code: 116-747
- Description: Invalid Page Margin During Copy Job, subtracting the amount of edge erase from the section that should have been scanned resulted in a negative value.
- Remedy: Change the value for NVM [790-301] (Document Edge Erase Amount) or NVM [790-302] (Document Edge Erase Amount (for ID Card Copy)).
- Code: 117-326
- Description: Controller Backup NVM Data Defect Any of the following was detected: • The Backup NVM data of the Controller is corrupted. • The Backup NVM of the Controller is not installed. • Any one of the Print Counter has reached its maximum value. • The number of times the NVM can be changed has reached its limit.
- Remedy: 1. Turn the power OFF and ON. 2. Check the EEPROM (Master) on the ESS/MCU PWB for poor contact with the socket. 3. Perform NVM Initialize in the CE Mode. (Refer to [6.4.2.5 NVM Initialize].) 4. If the problem persists, replace the ESS/MCU PWB. (PL 18.1)
- Code: 123-314
- Description: UI Panel Communication Fail Communication failure between the ESS/MCU PWB and the UI Panel was detected.
- Remedy: 1. Turn the power OFF and ON. 2. Turn OFF the power and check the Flat Cable between the UI PWB J740 and the ESS/ MCU PWB J422 for open circuits, short circuits, and poor contacts. 3. If no problem is found, replace the following parts in sequence: • UI PWB (PL 1.6) • ESS/MCU PWB (PL 18.1)