Description: Firmware Upgrade Fault The firmware upgrade aborted due to an invalid file.
Remedy: 1. Check the USB connection. 2. Verify that the correct firmware file is being used. Cycle the machine power and repeat upgrade procedure GP 6.
Code: 20-100
Description: Fax Communication Error Fault A communication error occurred during a fax transmission.
Remedy: 1. Call the target fax number to confirm a fax response. 2. Check condition of the fax line and connection. 3. Verify that the fax line is an analog phone line. 4. Switch Off the power then switch On the power. 5. Verify that the country setting is correct. 6. Resend the fax job. 7. Check fax communications to a different machine. Enter Diagnostic Mode. From the Control panel, select: [Report, Error Info, Print] to print the Error Information Report. The target fax is causing the error. Y↓N→Go to Diagnostics, select: [Report, Fax Options] to verify Fax Send settings are at default. Check that the Target Fax configuration is OK. The Target Fax is OK. Y↓N→Reconfigure Target Fax. Reseat the Fax PWB. The fault clears. Y↓N→Replace the Fax PWB. (PL-XX) Check the connection between the P/J on the Fax board (BSD XX) and the Main PWB. The connection is secure. Y↓N→Firmly reconnect the connector. Replace the Main PWB, (PL-XX).
Code: 20-120
Description: Scanning Error Fault A error such as a paper jam or scanner fault has occurred during a manual-dial fax operation.
Remedy: Clear any jammed sheets. Refer to the WorkCentre 3215/3555 User Guide for detailed jam clearance instructions. Check the scanner. Refer to RAP 14-100 for troubleshooting the scanner. Resubmit the job.
Code: 20-200
Description: Group Not Available Fault User has selected a group location where only a single location number can be used. (I.e.: Adding locations for a multi-dial operation.)
Remedy: Resubmit fax using a group location.
Code: 20-400, 20-410
Description: Line Fault Unable to connect with the remote machine. The fax line is busy or an error has occurred with fax transmission due to a phone line problem
Remedy: Resubmit fax job. If problem persists, resubmit after an hour.
Code: 20-500
Description: Memory Full Fault The memory is full.
Remedy: Delete necessary documents, resend job when memory becomes available, or split the transmission into multiple operations.