Causes: These are the faults displayed when the machine encounters OSOK problems. The faults are listed in code order, together with any recommended actions.
Remedy: 03-300 System Fault - Message: Please Insert Option Key to Enable Machine Per BS The machine has detected that the OSOK is not installed. Perform the following: 1. Install the PEK. 2. Contact Field Engineering for further assistance. 03-310 System Fault - Message: OSOK Previously Used in Different Machine Per BS The machine has detected that the OSOK has previously been used in a different machine. Perform the following: 1. Obtain, then install a valid FEK. 2. Contact Field Engineering for further assistance. 03-320 System Fault - Option SIM Invalid The machine has detected that the OSOK has previously been used in a different machine. Perform the following: 1. Obtain, then install a valid FEK. 2. Contact Field Engineering for further assistance. 03-330 System Fault - Not Inserted Properly The machine has detected that the OSOK is not installed correctly. Perform the following: 1. Remove, then reinstall the OSOK. 2. Contact Field Engineering for further assistance. 03-340 Option Installed Remove SIM The option has been successfully installed. Perform the following: 1. Remove the FEK. 2. Contact Field Engineering for further assistance.
Code: 03-410, 03-411, 03-412
Description: Tray 1 Paper Information Mismatch
Causes: 03-410 The machine has detected a tray 1 paper colour, type or size mismatch during a print job. 03-411 The machine has detected a tray 1 paper type mismatch during a print job. 03-412 The machine has detected a tray 1 paper size mismatch during a print job.
Remedy: 1. If the fault is present when printing, check that the print driver and machine tray information are correct. 2. Go to GP 4 System Administration Tools. Check that the relevant tray paper type, colour and size settings are correct.
Code: 03-420, 03-421, 03-422
Description: Tray 2 Paper Information Mismatch
Causes: 03-420 The machine has detected a tray 2 paper colour, type or size mismatch during a print job. 03-421 The machine has detected a tray 2 paper type mismatch during a print job. 03-422 The machine has detected a tray 2 paper size mismatch during a print job.
Remedy: 1. If the fault is present when printing, check that the print driver and machine tray information are correct. 2. Go to GP 4 System Administration Tools. Check that the relevant tray paper type, colour and size settings are correct.
Code: 03-450
Description: Bypass Tray Paper Information Mismatch
Causes: The machine has detected a bypass tray paper colour, type or size mismatch during a print job.
Remedy: 1. If the fault is present when printing, check that the print driver and machine tray information are correct. 2. Go to GP 4 System Administration Tools. Check that the relevant tray paper type, colour and size settings are correct.
Code: 03-510, 03-520, 03-558, 03-559
Description: Foreign Device Interface Fault
Causes: 03-510 The foreign device interface is not detected. 03-520 The foreign device interface is not active. 03-558 The foreign device interface is not active. 03-559 The foreign device interface is no longer active.
Remedy: 1. If there is credit in the foreign device, check the wiring between the foreign device and the foreign device interface PWB . 2. Check that the foreign device interface PWB is securely connected to CN13 the Main PWB. 3. If necessary: a. Install a new foreign device interface PWB . b. Perform OF7 Main PWB Check RAP.
Code: 03-600
Description: Memory Failure
Causes: The machine has detected a memory access failure.
Remedy: 1. Switch off the machine, then switch on the machine. 2. Remove, then reinstall the memory DIMM . 3. If necessary: a. Install a new memory DIMM . b. Perform OF7 Main PWB Check RAP.