Remedy: • Check network and data configuration settings. • Turn the printer off and then on again. 1. Disconnect the printer and ping the printer’s IP address. Is the ping successful? Another device is using the IP address, assign a different one. Go to step 2. 2. Check the LAN connections. Is the connection secure? Go to step 3. Reseat the LAN connector. 3. Check the Network Configuration settings. Are the TCP/IP settings correct? Go to step 4. Correct printer settings. 4. Check server configuration. Is the server configured to accept incoming data? Go to step 5. Correct server settings. 5. Cycle printer power. Does the error persist? Replace the Main Board. Complete.
Code: 17-562, 17-563
Display: No LUI message required
Description: Machine is unable to contact the remote Xerox SMart eSolutions Communication Server. Review SMart eSolutions settings.
Causes:
Remedy: • Check network and data configuration settings. • Turn the printer off and then on again. • If the problem persists continue troubleshooting 1. Verify the SMart eSolutions settings are correct. Complete.
Code: 17-700
Display: BOOTP problem
Description: BOOPT error and Auto IP is working. Input new static IP address or correct the BOOTP server address.
Causes:
Remedy: • Turn the printer off and then on again. • If the problem persists continue troubleshooting. 1. Input a new static IP address or reset server settings. Complete.
Code: 17-710
Display: BOOTP problem
Description: BOOPT error and Auto IP is not working. Input new static IP address or correct the BOOTP server address.
Causes:
Remedy: • Turn the printer off and then on again. • If the problem persists continue troubleshooting. 1. Input a new static IP address or reset server settings. Complete.
Code: 17-800
Display: DHCP problem
Description: DHCP error and Auto IP is working. Input new static IP address or correct the DHCP server address.
Causes:
Remedy: • Turn the printer off and then on again. • If the problem persists continue troubleshooting. 1. Input a new static IP address or reset server settings. Complete.
Code: 17-810
Display: DHCP problem
Description: DHCP error and Auto IP is not working. Input new static IP address or correct the DHCP server address.
Causes:
Remedy: • Turn the printer off and then on again. • If the problem persists continue troubleshooting. 1. Input a new static IP address or reset server settings. Complete.