Remedy: This error message indicates that an equipment check condition has occurred in the specified device, but the device is unable to identify the exact component failure. Go to “For 990 Service Error - Tray x, x=Tray 2, 3, 4 or 5, this is the tray that has a problem or needs service.” Note: <device> can be one of the following: • Duplex option • Tray x (where x=1,2,3,4, or 5) • Output bin x (where x=1,2,3, or 6) Note: This message is used for single bin output devices. Output bin x to y (where x=1 to 5, 2 to 6, or 6 to 20) Note: This message is used for multiple bin output devices. Go to the service check for the device indicated.
Code: 991
Description: <device> System Card Failure
Remedy: This error message indicates that a device has detected an equipment check in its system board. Note: <device> can be one of the following; • Duplex option • Tray x (where x=1,2,3,4 or 5) • Output bin x (where x=1,2,3, or 6) Note: This message is used for single bin output devices. • Output bin x to y (where x=1 to 5, 2 to 6, or 6 to 20) Note: This message is used for multiple bin output devices. Go to the service check for the device indicated.