Samsung MultiXpress K4300LX
Error Codes List page 2
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- Code: A1-5113, A1-5512
- Description: Motor Failure: #A1-5113. Turn off then on. Call for service if the problem persists.
Motor Failure: #A1-5512. Turn off then on. Call for service if the problem persists. - Causes: The motor related to toner supply has a problem.
- Remedy: 1) Open the front cover. If the toner pipe is blocked, open it.
2) Turn the machine off then on. If the error persists, check the following steps.
3) Enter the SVC mode. Select the toner supply motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 111-0030)
4) If the motor does not operate, measure the motor power with DVM. - Measure two points together. a) If 24V power is supplied, replace the toner supply motor(JC31-00123B). b) If 24V power is not supplied, check the SMPS and main board i) If 24V power is not generated, replace the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)). ii) If the control signal is abnormal, replace the main board(JC92–02746A).
- Code: A1-5513, A1-5610
- Description: Motor Failure: #A1-5513. Turn off then on. Call for service if the problem persists.
Motor Failure: #A1-5610. Turn off then on. Call for service if the problem persists. - Causes: The motor related to toner supply has a problem.
- Remedy: 1) Open the front cover. If the toner pipe is blocked, open it.
2) Turn the machine off then on. If the error persists, check the following steps.
3) Enter the SVC mode. Select the toner supply motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 111-0030)
4) If the motor does not operate, measure the motor power with DVM. - Measure two points together. a) If 24V power is supplied, replace the toner supply motor(JC31-00123B). b) If 24V power is not supplied, check the SMPS and main board i) If 24V power is not generated, replace the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)). ii) If the control signal is abnormal, replace the main board(JC92–02746A).
- Code: A2-1510, A2-1511, A2-1521
- Description: Fan Failure: #A2-xxxx. Turn off then on. Call for service if the problem persists Fan Failure: #A2-xxxx. Open the door, then close it. Call for service if the problem persists
- Causes: Fan does not operate or fan signal is abnormal.
NOTE • Duplex fan error : A2–1510 / A2–1511 / A2–1521 / A2–1523 • Deve fan error : A2–2810 / A2–2811 / A2–2821 / A2–2823 • OPC blow-in fan error : A2–2910 / A2–2911 / A2–2920 / A2–2921 - Remedy: 1) Turn the machine off.
2) Remove the rear cover.
3) Check if the corresponding fan connector is connected correctly.
4) If the connection is OK, enter the SVC mode and execute fan test. (Diagnostics > Engine Dignostics > Engine Test Routines) 5) If the fan does not operate, measure the fan power. (Red line) - Measure the red line a) If 24V power is generated, replace the defective fan. b) If 24V power is not generated, check the SMPS and main board. i) Measure 24V power on the SMPS board. If the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)) is defective, replace it. ii) If the SMPS board is normal, replace the main board. 6) If the fan operation is normal but the error persists, a) Check the yellow line signal with DVM. b) Check fan operation as connection or disconnection. i) If the lock signal is 0V continually, check the harness. ii) If the harness is OK, replace the main board(JC92–02746A). iii) If the signal value is different from the table above, replace the defective fan. • Deve fan : JC31–00161A • Duplex fan : JC31–00160B
- Code: A2-1523, A2-2810, A2-2811
- Description: Fan Failure: #A2-xxxx. Turn off then on. Call for service if the problem persists Fan Failure: #A2-xxxx. Open the door, then close it. Call for service if the problem persists
- Causes: Fan does not operate or fan signal is abnormal.
NOTE • Duplex fan error : A2–1510 / A2–1511 / A2–1521 / A2–1523 • Deve fan error : A2–2810 / A2–2811 / A2–2821 / A2–2823 • OPC blow-in fan error : A2–2910 / A2–2911 / A2–2920 / A2–2921 - Remedy: 1) Turn the machine off.
2) Remove the rear cover.
3) Check if the corresponding fan connector is connected correctly.
4) If the connection is OK, enter the SVC mode and execute fan test. (Diagnostics > Engine Dignostics > Engine Test Routines) 5) If the fan does not operate, measure the fan power. (Red line) - Measure the red line a) If 24V power is generated, replace the defective fan. b) If 24V power is not generated, check the SMPS and main board. i) Measure 24V power on the SMPS board. If the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)) is defective, replace it. ii) If the SMPS board is normal, replace the main board. 6) If the fan operation is normal but the error persists, a) Check the yellow line signal with DVM. b) Check fan operation as connection or disconnection. i) If the lock signal is 0V continually, check the harness. ii) If the harness is OK, replace the main board(JC92–02746A). iii) If the signal value is different from the table above, replace the defective fan. • Deve fan : JC31–00161A • Duplex fan : JC31–00160B
- Code: A2-2821, A2-2823, A2-2910
- Description: Fan Failure: #A2-xxxx. Turn off then on. Call for service if the problem persists Fan Failure: #A2-xxxx. Open the door, then close it. Call for service if the problem persists
- Causes: Fan does not operate or fan signal is abnormal.
NOTE • Duplex fan error : A2–1510 / A2–1511 / A2–1521 / A2–1523 • Deve fan error : A2–2810 / A2–2811 / A2–2821 / A2–2823 • OPC blow-in fan error : A2–2910 / A2–2911 / A2–2920 / A2–2921 - Remedy: 1) Turn the machine off.
2) Remove the rear cover.
3) Check if the corresponding fan connector is connected correctly.
4) If the connection is OK, enter the SVC mode and execute fan test. (Diagnostics > Engine Dignostics > Engine Test Routines) 5) If the fan does not operate, measure the fan power. (Red line) - Measure the red line a) If 24V power is generated, replace the defective fan. b) If 24V power is not generated, check the SMPS and main board. i) Measure 24V power on the SMPS board. If the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)) is defective, replace it. ii) If the SMPS board is normal, replace the main board. 6) If the fan operation is normal but the error persists, a) Check the yellow line signal with DVM. b) Check fan operation as connection or disconnection. i) If the lock signal is 0V continually, check the harness. ii) If the harness is OK, replace the main board(JC92–02746A). iii) If the signal value is different from the table above, replace the defective fan. • Deve fan : JC31–00161A • Duplex fan : JC31–00160B
- Code: A2-2911, A2-2920, A2-2921
- Description: Fan Failure: #A2-xxxx. Turn off then on. Call for service if the problem persists Fan Failure: #A2-xxxx. Open the door, then close it. Call for service if the problem persists
- Causes: Fan does not operate or fan signal is abnormal.
NOTE • Duplex fan error : A2–1510 / A2–1511 / A2–1521 / A2–1523 • Deve fan error : A2–2810 / A2–2811 / A2–2821 / A2–2823 • OPC blow-in fan error : A2–2910 / A2–2911 / A2–2920 / A2–2921 - Remedy: 1) Turn the machine off.
2) Remove the rear cover.
3) Check if the corresponding fan connector is connected correctly.
4) If the connection is OK, enter the SVC mode and execute fan test. (Diagnostics > Engine Dignostics > Engine Test Routines) 5) If the fan does not operate, measure the fan power. (Red line) - Measure the red line a) If 24V power is generated, replace the defective fan. b) If 24V power is not generated, check the SMPS and main board. i) Measure 24V power on the SMPS board. If the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)) is defective, replace it. ii) If the SMPS board is normal, replace the main board. 6) If the fan operation is normal but the error persists, a) Check the yellow line signal with DVM. b) Check fan operation as connection or disconnection. i) If the lock signal is 0V continually, check the harness. ii) If the harness is OK, replace the main board(JC92–02746A). iii) If the signal value is different from the table above, replace the defective fan. • Deve fan : JC31–00161A • Duplex fan : JC31–00160B