Causes: -00 The system firmware is not authenticated by TPM. The system hash value registered in the TPM at the machine's system startup does not match that registered in the USB flash drive. • The system module was updated without going through the formal update process. • Incorrect operating of the USB flash. Replace the board. -01 D USB Flash error An error has occurred in the file system in the USB flash drive. The file system of the USB flash drive is damaged. Replace the controller board. -02 D TPM error An error has occurred in the TPM or TPM driver. Defective TPM Replace the controller board. -03 D TCSD error An error has occurred in the TPM software stack. • The TPM software stack cannot be launched. • The file required for the TPM software stack is missing. Replace the controller board.
Remedy:
Code: 881-01
Description: Authentication area error This detects a problem with the software.
Causes: • This is issued due to the accumulation of abnormal authentication data in the software. • This is issued during authentication.
Remedy: Turn the main power switch off and on.
Code: 900
Description: Electric counter error The total count contains something that is not a number.
Causes: NVRAM incorrect type. Defective NVRAM. NVRAM data scrambled. Unexpected error from external source. If the requested count has not completed during PRT reception for SRM
Remedy: • Replace the NVRAM.
Code: 920
Description: Printer application error (The printer cannot be used.)
Causes: -00 B No response when starting up the PM An error is detected in the printer application program and operation cannot continue. • Defective software • Unexpected hardware resource (e.g., memory shortage) Turn the main power switch off and on. -01 B Timeout error during the PM operation An error is detected in the printer application program and operation cannot continue. • Defective software • Unexpected hardware resource (e.g., memory shortage) Turn the main power switch off and on. -02 B The WORK memory cannot be retrieved. An error is detected in the printer application program and operation cannot continue. • Defective software • Unexpected hardware resource (e.g., memory shortage) • Turn the main power switch off and on. • Add memory. -03 B Cannot start-up the filtering process An error is detected in the printer application program and operation cannot continue. • Defective software • Unexpected hardware resource (e.g., memory shortage) Turn the main power switch off and on. -04 B Abnormal exit from the filtering process An error is detected in the printer application program and operation cannot continue. • Defective software • Unexpected hardware resource (e.g., memory shortage) Turn the main power switch off and on.
Remedy:
Code: 921
Description: Printer font error
Causes: -00 B The resident font is missing. A necessary font is not found when starting up the printer application. The font file supplied for standard installation is missing. Turn the main power switch off and on. -01 B The optional font is missing. A necessary font is not found when starting up the printer application. Optional emulation font file is not found. Turn the main power switch off and on.
Remedy:
Code: 925
Description: NetFile function error The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue.
Causes: Defective HDD. Hard disk data inconsistencies due to power interruption during writing to the hard disk. Defective software.
Remedy: • Turn the main power switch off and on. • Initialize the NetFile partition on the HDD (SP5-832-002). • Initialize all partition on the HDD (SP5-832-001). • Replace the HDD.