Description: Delete All Error • An error occurred when deleting data in the HDD or NVRAM. • Erasing All Memory (deleting all data in the HDD/NVRAM) was executed but the Erase All Memory option was not installed.
Causes: • An error occurred in the program for deleting the HDD. • An error occurred when deleting data on the NVRAM. • The Erase All Memory option was not installed.
Remedy: • Turn the main power OFF then ON, and then execute Erase All Memory again from the user tools. (However, if there is a defective sector or other problem with the HDD, the error will recur.) • Reinstall the Erase All Memory option.
Code: SC875
Description: SC875-01: Delete All Error (Delete HDD): hddchack –i Error SC875-02: Delete All Error (Delete HDD): Failed to Delete Data An error was detected before the deletion of HDD data starts (Failed to erase data/ failed to logically format HDD).
Causes: • HDD logical formatting failed. • The modules failed to erase the data.
Remedy: Turn the main power OFF then ON.
Code: SC878
Description: SC878-00: TPM Authentication Error SC878-01: USB Flash Error SC878-02: TPM Error SC878-03: TCSD Error SC878-20: Random Number Generator Error • SC878-00 At startup, the system’s hash in the TPM and the USB’s hash do not match. As a result, authentication by TPM failed. • SC878-01 There is an error in the file system of the USB flash memory. • SC878-02 There is an error in the TPM or TPM driver. • SC878-03 An error occurred in the TPM software stack. • SC878-20 An error occurred when doing self-check against seed for random number generated.
Causes: • SC878-00 • The system module was not updated via the correct update route. • The USB flash memory is malfunctioning. • SC878-01 The file system of the USB flash memory is corrupted. • SC878-02, -20 The TPM is defective. • SC878-03 • The TPM software stack cannot start. • A file required by the TPM software stack is missing.
Remedy: Turn the main power Off then ON. If the SC recurs, replace the controller board.
Causes: This error occurs when a GW program behaves abnormally.
Remedy: • In the case of a hardware fault, replace the hardware. • In the case of a software fault, turn the main power OFF then ON. Then update the firmware.
Code: SC900-00
Description: Electronic Counter Error The electronic total counter value is not the specified value. This error is detected when the counter moves forward.
Causes: • The NVRAM connection is not correct. • The NVRAM is defective. • The NVRAM data is corrupted. • The data was written in the wrong area due to external factors. • When PRT received signals at SRM, the requested count is not completed.