Ricoh MPW3600

• Code: 955
• Description: Memory Setting Error The settings that are required for image processing using the memory are not sent from the IPU.
• Causes: • Firmware bug • Hard disk unit defective • Controller defective • MCU defective • IPU defective
• Remedy:

• Code: 964
• Description: Scanner Start Error During scanned image processing, another command to start scanning was received.
• Causes: • Scanner firmware defective • Update scanner firmware
• Remedy:

• Code: 965
• Description: Print Start Error During print processing, another command to start printing was received.
• Causes: • Printer firmware defective • Update printer firmware
• Remedy:

• Code: 967
• Description: Image write start error The paper stopped at the registration sensor and roller for buckle adjustment but the signal to start image writing was not received within 60 sec.
• Causes: • Printer firmware defective • Update printer firmware • Check the connections between the LPH sections (x3) and the VDB • LPH defective • VDB defective • MCU defective
• Remedy:

• Code: 990
• Description: Software error 1 The software performs an unexpected function and the program cannot continue.
• Causes: • Firmware defective: re-boot • Update firmware
• Remedy: 1. Execute SP7403 or print an SMC Report (SP5990) to read the history of the 10 most recent logged errors. 2. If you press [0] on the operation panel with the SP selection menu displayed, you will see detailed information about the recently logged SC990 or SC991 errors, including the software file name, line number, and so on. (1) above is the recommended method, because another SC could write over the information for the previous SC.

• Code: 991
• Description: Software error 2 The software performs an unexpected function. However, unlike SC990, recovery processing allows the program to continue.
• Causes: Software defective, re-boot
• Remedy: 1. Execute SP7403 or print an SMC Report (SP5990) to read the history of the 10 most recent logged errors. 2. If you press [0] on the operation panel with the SP selection menu displayed, you will see detailed information about the recently logged SC990 or SC991 errors, including the software file name, line number, and so on. (1) above is the recommended method, because another SC could write over the information for the previous SC.