Causes: -001 • Defective BCU 1. Input the serial number with SP5811-004, and turn the main power switch off/ on. -002 • Defective NVRAM on the controller • Defective controller 1. Install a new NVRAM, and turn off and on the main power switch after SC995-002 has occurred. 2. Reinstall the previous NVRAM or download the information with SP5825-001, after that turn the main power off and on. -003 • Incorrect type controller installed • Defective controller Replace the i-controller with the correct type. -004 • Incorrect model controller installed. Replace the i-controller with the correct model.
Remedy:
Code: 997
Description: Application function selection error • The application selected by the operation panel key does not start or ends abnormally.
Causes: • Software (including the software configuration) defective • An option required by the application (RAM, DIMM, board) is not installed • Nesting of the fax group addresses is too complicated
Remedy: 1. Check the devices necessary for the application program. If necessary devices have not been installed, install them. 2. Check that application programs are correctly configured. 3. For a fax operation problem, simplify the nesting of the fax group addresses. 4. Take necessary countermeasures specific to the application program. If the logs can be displayed on the operation panel, see the logs.
Code: 998
Description: Application start error No applications start within 60 seconds after the power is turned on.
Causes: • Loose connection of RAM-DIMM, ROM-DIMM • Defective controller • Software problem
Remedy: 1. Check the setting of SP5875-001. If the setting is set to "1 (OFF)", change it to "0 (OFF)". 2. Check if the RAM-DIMM and ROM-DIMM are correctly connected. 3. Reinstall the controller system firmware. 4. Replace the controller.