Lexmark XC4150

• Code: 649
• Description: 649.80 The motor (redrive) did not turn on. 649.81 The motor (redrive) did not turn off. 649.82 The motor (redrive) speed did not ramp up to the required level. 649.83 The motor (redrive) stalled. 649.84 The motor (redrive) ran too slow. 649.85 The motor (redrive) ran too fast. 649.86 The motor (redrive) did not run at the correct timing.
• Remedy: Step 1 Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the cable on the motor (output) and on the JOUTDC connector on the controller board for proper connection and damage, and replace if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 Reset the printer. Does the problem remain? Go to step 4. The problem is solved. Step 4 Replace the motor. See “Motor (output) removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Reset the printer. Does the problem remain? Go to step 6. The problem is solved. Step 6 Replace the controller board. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 650
• Description: 650.80 The motor (duplex/MPF) did not turn on. 650.81 The motor (duplex/MPF) did not turn off. 650.82 The motor (duplex/MPF) speed did not ramp up to the required level. 650.83 The motor (duplex/MPF) stalled. 650.84 The motor (duplex/MPF) ran too slow. 650.85 The motor (duplex/MPF) ran too fast. 650.86 The motor (duplex/MPF) did not run at the correct timing.
• Remedy: Step 1 Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > Duplex/MPF b Touch Start. Does the motor run? Go to step 3. Go to step 5. Step 3 Open the front door, and then manually turn the duplex/MPF drive gears. Is there binding in the gears? Go to step 4. Go to step 5. Step 4 Replace the motor. See “Motor (duplex/MPF) removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the motor cable for proper connection and damage, and replace if necessary. Does the problem remain? Go to step 6. The problem is solved. Step 6 Replace the controller board. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 653
• Description: 653.80 The motor (ISO) did not turn on. 653.81 The motor (ISO) did not turn off. 653.82 The motor (ISO) speed did not ramp up to the required level. 653.83 The motor (ISO) stalled. 653.84 The motor (ISO) ran too slow. 653.85 The motor (ISO) ran too fast. 653.86 The motor (ISO) did not run at the correct timing.
• Remedy: Step 1 Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > Isolation b Touch Start. Does the motor run? Go to step 3. Go to step 5. Step 3 Manually turn the isolation unit input rollers. Is there binding or uneven movement when turning the rollers? Go to step 4. Go to step 5. Step 4 Replace the isolation unit. See “Isolation unit removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the cable on the motor and on the JMTR1 connector on the controller board for proper connection. Is the cable properly connected at both ends? Go to step 7. Go to step 6. Step 6 Reconnect the cable. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the cable for damage, and replace if necessary. Does the problem remain? Go to step 8. The problem is solved. Step 8 Replace the controller board. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 660
• Description: 660.80 The motor (MPF) did not turn on. See . 660.81 The motor (MPF) did not turn off. 660.82 The motor (MPF) speed did not ramp up to the required level. 660.83 The motor (MPF) stalled. 660.84 The motor (MPF) ran too slow. 660.85 The motor (MPF) ran too fast. 660.86 The motor (MPF) did not run at the correct timing.
• Remedy:

• Code: 661.13
• Description: The tray 1 lift plate failed to lift.
• Remedy: Step 1 Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 Make sure that the tray insert is properly seated or fully inserted. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Pick roller index (tray 1)). Does the sensor status change while toggling the sensor? Go to step 8. Go to step 4. Step 4 Check the cable that connects the sensor (tray 1 pick roller index) to the controller board. Are both ends of the cable properly seated? Go to step 6. Go to step 5. Step 5 Reseat the cable. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the sensor cable for damage. Is the cable free of damage? Go to step 7. Go to step 12. Step 7 Replace the sensor. See “Sensor (550-sheet tray index) removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Check the cable that connects the motor (tray 1 pick) to the controller board. Are both ends of the cable properly seated? Go to step 10. Go to step 9. Step 9 Reseat the cable. Does the problem remain? Go to step 10. The problem is solved. Step 10 Check the motor (tray 1 pick) for proper operation and noise. a Remove the tray insert. b Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > Pick (tray 1) c Select Pick (tray 1) lifting, and then touch Start. Does the motor run or does it sound normal? Go to step 13. Go to step 11. Step 11 Check the motor cable for damage. Is the cable free of damage? Go to step 13. Go to step 12. Step 12 Replace the paper feeder. See “Media feeder removal”. Does the problem remain? Go to step 13. The problem is solved. Step 13 Reset the printer. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 662.23, 663.33, 664.43
• Description: 662.23 The tray 2 lift plate failed to lift. 663.33 The tray 3 lift plate failed to lift. 664.43 The tray 4 lift plate failed to lift.
• Remedy: Step 1 Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 Make sure that the tray insert is properly seated or fully inserted. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Sensor tests b Find the sensor (Pick roller index (tray [x])). Does the sensor status change while toggling the sensor? Go to step 8. Go to step 4. Step 4 Check the cable that connects the sensor (tray [x] pick roller index) to the controller board. Are both ends of the cable properly seated? Go to step 6. Go to step 5. Step 5 Reseat the cable. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the sensor cable for damage. Is the cable free of damage? Go to step 7. Go to step 12. Step 7 Replace the sensor. See “Sensor (550-sheet tray index) removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Check the cable that connects the motor (tray [x] pick) to the controller board. Are both ends of the cable properly seated? Go to step 10. Go to step 9. Step 9 Reseat the cable. Does the problem remain? Go to step 10. The problem is solved. Step 10 Check the motor (tray [x] pick) for proper operation and noise. a Remove the tray insert. b Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Motor tests > Pick (tray [x]) c Select Pick (tray [x]) lifting, and then touch Start. Does the motor run or does it sound normal? Go to step 13. Go to step 11. Step 11 Check the motor cable for damage. Is the cable free of damage? Go to step 13. Go to step 12. Step 12 Replace the paper feeder. See “Media feeder removal”. Does the problem remain? Go to step 13. The problem is solved. Step 13 Reset the printer. Does the problem remain? Contact the next level of support. The problem is solved.