Description: 846.00 Calibration Strip Unusable Scanner failure: Calibration strip 846.01 Rear Calibration Strip Unusable 846.02 Front calibration strip too far left 846.03 Front calibration strip too far right 846.04 Front calibration strip has excessive skew 846.05 Front calibration strip has excessive bow 846.06 Front calibration strip has excessive dark area 846.07 Front magnification exceeds limits
Remedy: Step 1 Restart the device, and retry the scan / copy job. Repeat this step with a few copy jobs. Does the error return? Go to step 2. No issue. Step 2 Is the CCD ribbon cable properly connected to JCCD1 on the controller board? Go to step 3. Properly connect the ribbon cable to JCCD1. Step 3 Replace the flatbed unit. See “Flatbed scanner assembly removal”. Did this resolve the issue? Problem resolved. Replace the controller board. See “Controller board removal”.
Code: 849.xx
Description: Scanner configuration error
Remedy:
Code: 900.xx
Description: Service RIP Software Unrecoverable RIP software error/illegal trap.
Remedy:
Code: 910.xx...919.xx
Description: 910.xx Service Engine Software A general engine software error. 911.xx Service Engine Software 912.xx Service Engine Software 913.xx Service Engine Software 914.xx Service Engine Software 915.xx Service Engine Software 916.xx Service Engine Software 917.xx Service Engine Software 918.xx Service Engine Software 919.xx Service Engine Software
Remedy: Turn the printer off, and remove the rear cover. See “Rear cover removal”. Check the cable connections. See “Controller board removal” for proper disconnecting and connecting of cables from controller board. Are all cable connections secure? Replace the controller board. See “Controller board removal”. Secure all connections. POR the printer.
Code: 938.01...938.04
Description: 938.01 Service Engine Hardware Board level was not obtained. 938.02 Service Engine Hardware Time out waiting for bullet serial data to be updated. 938.03 Service Engine Hardware NVM_OK was not received from NV2 server for successfully submitted request. 938.04 Service Engine Hardware Over temperature condition detected.
Remedy: Replace the controller board.
Code: 950.xx
Description: NVRAM failure There is a mismatch between controller EEPROM and mirror. 950.00 through 950.29 codes: mismatch between controller and mirror 950.30 through 950.60 codes: mismatch between secure and controller
Remedy: Step 1 For CS310 models, has the operator panel with UICC card been replaced recently? For CS410 and CS510 models, has the UICC card been replaced recently? Replace the operator panel assembly with a new, and not previously installed, UICC card. Go to step 2. Step 2 Has the controller board been replaced recently? Replace the controller board with a new, and not previously installed, controller board. See “Controller board removal”. Go to step 3. Step 3 Turn the printer power off for ten or more seconds. Then, turn the printer back on (POR the printer). Is the error gone, and can the printer print? Problem solved. Go to step 4. Step 4 Clear the NVRAM of the printer: a Turn the printer power off. b With the printer off, press and hold 6,7, and 8 on the keypad. c Turn the printer on. d When Restoring Factory Defaults appears, release the buttons. Note: If the printer looks up on the Restoring Factory Defaults, then wait two minutes, and then turn the printer power off. After ten seconds or more, turn the printer power back on without holding down any buttons. Does the error message still appear? Go to step 5. Problem solved.