Description: 147.01 Service Staging Motor Staging motor has exceeded the ramp up table. 147.02 Service Staging Motor Staging motor has exceeded number of encoders at minimum PWM. 147.03 Service Staging Motor Staging motor has exceeded number of encoders at maximum PWM. 147.04 Service Staging Motor Motor encoder count did not change between interrupts. 147.05 Service Staging Motor Staging motor has encountered a stall time out.
Remedy: Step 1 Turn the printer off, and then remove the rear cover. See “Rear cover removal”. Check the table at JSP1 on the controller board for proper connection. Is the cable properly connected? Go to step 3. Properly connect the cables, and POR the printer. Go to step 2. Step 2 Did the printer function correctly after reconnecting the cables? Problem resolved. Go to step 3. Step 3 Turn the printer on, and then verify the following approximate values at JSP1: Pin 2: +24 V dc Pin 4: +24 V dc Pin 5: +5 V (when paper is picked) Pin 7: Ground Pin 8: Ground Pin 10: +5 V dc Pin 12: _5 V dc (when paper is picked) Pin 15: +5 V dc Pin 16: Ground Are the values approximately correct? Replace the paper pick motor drive assembly. See “Paper pick motor drive assembly (standard tray) removal”. Replace the controller board. See “Controller board removal”.
Code: 171.01
Description: Service Fan Stalled The printer fan has stalled.
Remedy: Turn the printer off, and remove the rear cover. See “Rear cover removal”. Turn the printer on, and check the fan cable at JFAN1 for the following values: Pin 1: +3.3 V dc Pin 2: Ground Pin 3 0 (fan off) Are the measured values correct? Replace the fan. Replace the controller board. See “Controller board removal”.
Code: 840.01...840.03
Description: 840.01 Scanner disabled The scanner is disabled and can’t be used. 840.02 Scanner auto disabled 840.03 Scanner cable unplugged
Remedy: Step 1 POR the machine into configuration mode. Go to disable scanner menu item. See gDisable scannerh. Touch Enable ADF/FB.Enabled, and press Submit to save the change. POR the MFP to operating mode. Try running a copy from the ADF and flatbed. Did the 840.xx error reoccur? Go to step 2. Stop. Problem solved. Step 2 Re.enter the Configuration mode, and scroll to and select the Disable Scanner menu item. Does the screen display ADF disabled or Auto Disabled? Go to step 3. Go to step 8. Step 3 Check the ADF cable connections on the ADF relay card and connector J17 on the controller board. Also inspect the cable connections J28, J12, J13, and J30 on the controller board. Are the connections properly connected? Go to step 5. Go to step 4. Step 4 Properly connect the connections on the ADF relay card and controller board. POR the machine into configuration mode. Go to the disable scanner menu item. See “Disable scanner”. Select Enable ADF/FB -Enabled and press Select to save the change. POR the MFP to operating mode. Try running a copy from the ADF and flatbed. Did the 840.xx error reoccur? Go to step 5. Stop. Problem solved. Step 5 Check the continuity on the ADF cable. Is there continuity? Go to step 7. Go to step 6. Replace the ADF cable. POR the machine into configuration mode. Go to the disable scanner menu item. See“Disable scanner”. Select Enable ADF/FB -Enabled and press Select to save the change. POR the MFP to operating mode. Try running a copy from the ADF and flatbed. Go to step 6. Did the 840.xx error reoccur? Go to step 7. Stop. Problem solved Step 6 Replace the ADF unit. See “ADF assembly removal”. POR the machine into configuration mode. Go to the disable scanner menu item. See“Disable scanner”. Select Enable ADF/FB -Enabled and press Select to save the change. POR the MFP to operating mode. Run a copy from the flatbed. Did the 840.xx error reoccur? Go to step 8. Stop. Problem solved. Step 7 Inspect JFBM1, JHS1 and JCCD1 on the controller board. Are the connections properly connected? Go to step 10. Go to step 9. Step 8 Properly connect all the connections. Did the 840.xx error reoccur? Stop. Problem solved. Go to step 10. Step 9 Replace the flatbed unit. See “Flatbed scanner assembly removal”. POR the machine into configuration mode. Go to the disable scanner menu item. See“Disable scanner”. Select Enable ADF/FB -Enabled and press Select to save the change. POR the MFP to operating mode. Run a copy from the flatbed. Did the 840.xx error reoccur? Go to step 11. Stop. Problem solved. Step 10 Replace the controller board. See gController board removalh. Problem solved. Contact second.level support.
Code: 841.xx
Description: Scanner failure: Front side image processing ASIC. Invalid configuration or ASIC not found
Remedy: Step 1 Restart the device, and retry the scan / copy job. Repeat this step with a few copy jobs. Does the error return? Go to step 2. No issue. Step 2 Is the CCD ribbon cable properly connected to JCCD1 on the controller board? Go to step 3. Properly connect the ribbon cable to JCCD1. Step 3 Replace the flatbed unit. See “Flatbed scanner assembly removal”. Did this resolve the issue? Problem resolved. Replace the controller board. See “Controller board removal”.
Code: 842.xx
Description: Scanner failure: Communications
Remedy: Step 1 Restart the device, and retry the scan / copy job. Repeat this step with a few copy jobs. Does the error return? Go to step 2. No issue. Step 2 Is the CCD ribbon cable properly connected to JCCD1 on the controller board? Go to step 3. Properly connect the ribbon cable to JCCD1. Step 3 Replace the flatbed unit. See “Flatbed scanner assembly removal”. Did this resolve the issue? Problem resolved. Replace the controller board. See “Controller board removal”.
Code: 843.00...843.99
Description: 843.00 Scanner Failure: Carriage failed to Home or move to desired position 843.01 ADF mechanical failure 843.02 Generic Mechanical failure detected 843.03 Pick Roller Engage Failure 843.04 Pick Roller Disengage Failure 843.05 Carriage overun 843.06 ADF nudger 843.99 Scanner complete time-out error
Remedy: Step 1 Restart the device, and retry the scan / copy job. Repeat this step with a few copy jobs. Does the error return? Go to step 2. No issue. Step 2 Is the CCD ribbon cable properly connected to JCCD1 on the controller board? Go to step 3. Properly connect the ribbon cable to JCCD1. Step 3 Replace the flatbed unit. See “Flatbed scanner assembly removal”. Did this resolve the issue? Problem resolved. Replace the controller board. See “Controller board removal”.