Description: Service Black/ITU cartridge Motor Black/ITU cartridge motor. 150.01 Service Black/ITU cartridge Motor Failed to achieve lock for motor within allotted time. 150.02 Service Black/ITU cartridge Motor Timeout waiting for SAP BLDC motor to reach valid FG speed. 150.03 Service Black/ITU cartridge Motor Timeout waiting for MP_NUM_INITIAL_SAP_HALLS. 150.04 Service Black/ITU cartridge Motor Timeout waiting for SAP BLDC motor FG. 150.05 Service Black/ITU cartridge Motor Lost lock for motor. 150.06 Service Black/ITU cartridge Motor Excessive SAP BLDC PWM. 150.07 Service Black/ITU cartridge Motor Motor stalled in time-based commutation.
Remedy: 1 Turn the printer off, and remove the rear shield. See “Rear shield removal”. Check the cable at JCARTB1 for proper connection to the RIP board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the JCARTB1 cable. Go to step 2. 2 Disconnect the cable at JCARTB1 on the RIP board, and verify the following values. 4 +24 V dc 6 +24 V dc 8 +24 V dc 9 Ground 12 Ground 13 +24 V dc 15 +24 V dc 17 +24 V dc Are the voltages correct? Go to step 3. Replace the RIP board. See “RIP board removal”. 3 Replace the main drive assembly. See “Main drive gear assembly with motor removal”. Does the error clear? Problem resolved. Replace the RIP board. See “RIP board removal”.
Code: 152.xx
Description: Service CMY Cartridge Motor 152.01 Service CMY Cartridge Motor Failed to achieve lock for motor within allotted time. 152.02 Service CMY Cartridge Motor Timeout waiting for SAP BLDC motor to reach valid FG speed. 152.03 Service CMY Cartridge Motor Timeout waiting for MP_NUM_INITIAL_SAP_HALLS. 152.04 Service CMY Cartridge Motor Timeout waiting for SAP BLDC motor FG. 152.05 Service CMY Cartridge Motor Lost lock for motor. 152.06 Service CMY Cartridge Motor Excessive SAP BLDC PWM. 152.07 Service CMY Cartridge Motor Motor stalled in time-based commutation.
Remedy: 1 Turn the printer off, and remove the rear shield. See “Rear shield removal”. Check the cable at JCARTB1 for proper connection to the RIP board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the JCARTB1 cable. Go to step 2. 2 Disconnect the cable at JCARTB1 on the RIP board, and verify the following values: 4 +24 V dc 6 +24 V dc 8 +24 V dc 9 Ground 12 Ground 13 +24 V dc 15 +24 V dc 17 +24 V dc. Are the voltages correct? Go to step 3. Replace the RIP board. See “RIP board removal”. 3 Replace the main drive assembly. See “Main drive gear assembly with motor removal”. Does the error clear? Problem resolved. Replace the RIP board. See “RIP board removal”.
Remedy: Try one or more of the following: • Remove and reinstall the specified toner cartridge or imaging kit. For instructions on removing a toner cartridge or imaging kit, touch More information. • Install a new toner cartridge or imaging kit, following the instruction sheet that came with the replacement part.
Code: 31.xx
Description: Defective [color] cartridge
Remedy: The specified toner cartridge is either missing or not functioning properly. Try one or more of the following: • Remove the specified toner cartridge, and then reinstall it. • Remove the specified toner cartridge, and then install a new one.
Code: 32.xx
Description: [color] cartridge part number unsupported by device
Remedy: Remove the unsupported toner cartridge, and then install a supported one.
Code: 34
Description: Incorrect paper size, open [src]
Remedy: Try one or more of the following: • Load the appropriate paper or specialty media in the proper tray. • Confirm that the wheel on tray 1 is set to the paper size loaded in the tray. Make sure this size is the size you are trying to print. • Touch Continue to clear the message and print using a different tray. • Check length and width guides of the tray and make sure the paper is properly loaded in the tray. • Make sure the Print Properties or Print dialog settings have the correct paper size and type. • Check that the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, make sure the paper is large enough for the data being printed. • Cancel the print job.