Description: Failed to feed from tray 2. Pages in the paper path have been flushed to the output bin.
Remedy: Remove Tray 2 and inspect for obstruction in the paper path. Check the pick tires for wear or paper dust. Replace if necessary. Check the wear strips and replace if necessary.
Code: 251.00...251.19
Description: 251.00 Paper jam near the manual feeder. 251.10 Second pick attempt failed from manual feeder. 251.11 Failed to feed from manual feeder. Pages in the paper path have been flushed to the output bin. 251.12 Second pick from manual feeder, tray 1, or feeder failed when media was in the source while the other sheets were committed to the paper path. 251.19 Media never reached the input sensor from the manual feeder
Remedy: Inspect the pick roller on the MPF or the rollers on the manual feed. If the MPF pick roller is damaged or worn, then replace the MPF. For a printer with a manual feed only (no MPF), clean the roller.
Code: 251.20, 251.21
Description: The media in the MPF has been pushed in too far.
Remedy: Remove the media, realign the stock, and re-insert. Do not let the top sheets to go beyond the wear strips.
Code: 290.02...291.00
Description: 290.02 Scanner ADF Feed Jam. The scanner ADF has failed to feed a page to the ADF interval sensor. 290.10 Scanner Static Jam - 1st scanner sensor. Scanner ADF detects paper at the first scanner sensor while the ADF is in an idle state. 291.00 Scanner Static Jam - 2nd scanner sensor. Scanner ADF detects paper at the second scanner sensor while the ADF is in an idle state.
Remedy: 1 If the ADF is multi-feeding, check for dirt on the ADF separator pad and ADF separator rollers. Are they dirty? Clean them with a lint free cloth and isopropyl alcohol. Replace the separator pad and ADF pick roll. 2 If the paper is skewing when it is fed into the ADF, check the paper guide width. Is it set correctly? Go to step 3. Set the paper guides so they contact the edges of the paper. 3 If paper is skewing when fed or jamming check to see if the top cover is open or ajar. Is the ADF top cover open or ajar? Properly close the top cover. If the paper is jamming in the ADF, go to step 6. 4 Is paper failing to feed into the ADF? Go to step 5. There is no issue. 5 Perform the ADF paper present, scan 1st and scan 2nd sensor tests. See “Scanner Tests”. Are the sensors working properly? Go to step 6. Go to step 9. 6 Check the leading edge of the paper to ensure the paper is not curled or bent in a way that would keep it from contacting the paper present sensor actuator. Is the paper damaged? Bad media. Go to step 7. 7 Is there dirt in the sensors, or is the paper present actuator stuck? Clean the sensors, or remove debris from the actuators. Go to step 8. 8 Are the sensor actuators on the ADF mechanism cover damaged? Replace the ADF. Go to step 9. 9 Is the ADF connector properly connected to J4 on the controller board? Go to step 10. Properly connect the cable to the controller board. 10 Inspect the connections on the ADF relay card in the ADF. Are all the connections properly connected? Go to step 11. Secure all the connections. 11 Check the ADF cable for continuity. Is there continuity? Go to step 12. Replace the ADF cable. 12 Check for signals or voltages from J4 on the controller board. Pin 11 and 12 should measure +24VDC. Pin 5 should measure +14VDC. Are there signals or voltages present? Replace the ADF unit. See “ADF removal”. Replace the controller board. See “Controller board removal”.
Code: 292.00, 293.02
Description: 292.00 Scanner jam, remove all originals from the scanner. This message appears if the ADF cover is open while paper is fed through the ADF. 293.02 Flatbed cover open. The MFP senses that the flatbed cover is open.
Remedy: 1 Is the ADF cover properly closed? Go to step 3. Go to step 2. 2 Close the ADF cover. Does the problem go away? Issue resolved Go to step 3. 3 Perform the ADF cover open sensor test. See “Scanner Tests”. Does the sensor work properly? Go to step 4 Go to step 8. 4 On the bottom of the ADF cover, inspect the ADF cover closed sensor actuator. Does it move freely? Go to step 6. Go to step 5. 5 Fix the actuator so it moves freely. Does this fix the problem? Issue resolved. Go to step 6. 6 Remove the ADF rear cover and inspect the ADF cover closed sensor for dirt and debris. Is there dirt and debris present? Go to step 7. Go to step 8. 7 Clean the dirt and debris from the sensor. Does this fix the issue? Issue resolved. Go to step 8. 8 Inspect the connections on the ADF relay card in the ADF. Are all the connections properly connected? Go to step 9. Secure all the connections. 9 Check the ADF cable for continuity. Is there continuity? Go to step 10. Replace the ADF cable. See “ADF cable removal”. 10 Check for signals or voltages from J4 on the controller board. Pin 11 and 12 should measure +24VDC. Pin 5 should measure +14VDC. Are there signals or voltages present? Replace the ADF. See “ADF removal”. Replace the controller board. See “Controller board removal”.
Code: 294.04, 294.05, 294.06
Description: 294.04 Scanner jam, remove all originals from the scanner. Jam at the ADF exit sensor. 294.05 Scanner jam, remove all originals from the scanner. A jam is detected at the ADF exit sensor. 294.06 ADF Backfeed Jam. A jam is detected at the ADF exit sensor.
Remedy: 1 If the ADF is multi-feeding, check for dirt on the ADF separator pad and ADF separator rollers. Are they dirty? Clean them with a lint free cloth and isopropyl alcohol. Replace the separator pad and ADF pick roll. 2 If the paper is skewing when it is fed into the ADF, check the paper guide width. Is it set correctly? Go to step 3. Set the paper guides so they contact the edges of the paper. 3 If paper is skewing when fed or jamming check to see if the top cover is open or ajar. Is the ADF top cover open or ajar? Properly close the top cover. If the paper is jamming in the ADF, go to step 6. 4 Is paper failing to feed into the ADF? Go to step 5. There is no issue. 5 Perform the ADF paper present, scan 1st and scan 2nd sensor tests. See “Scanner Tests”. Are the sensors working properly? Go to step 6. Go to step 9. 6 Check the leading edge of the paper to ensure the paper is not curled or bent in a way that would keep it from contacting the paper present sensor actuator. Is the paper damaged? Bad media. Go to step 7. 7 Is there dirt in the sensors, or is the paper present actuator stuck? Clean the sensors, or remove debris from the actuators. Go to step 8. 8 Are the sensor actuators on the ADF mechanism cover damaged? Replace the ADF. Go to step 9. 9 Is the ADF connector properly connected to J4 on the controller board? Go to step 10. Properly connect the cable to the controller board. 10 Inspect the connections on the ADF relay card in the ADF. Are all the connections properly connected? Go to step 11. Secure all the connections. 11 Check the ADF cable for continuity. Is there continuity? Go to step 12. Replace the ADF cable. 12 Check for signals or voltages from J4 on the controller board. Pin 11 and 12 should measure +24VDC. Pin 5 should measure +14VDC. Are there signals or voltages present? Replace the ADF unit. See “ADF removal”. Replace the controller board. See “Controller board removal”.