Description: Paper Out The All-In-One is out of paper.
Remedy: Load paper. If the problem remains, then check the paper sensor; if the paper sensor is ok, then check and/or replace the system board.
Code: 0102
Description: Paper Jam There is paper jammed in the All-In-One.
Remedy: Clear the paper jam, and resend the print job. If the problem remains, then check the All-In-One for foreign objects.
Code: 0108
Description: Carrier Jam The carrier is jammed and will not move.
Remedy: • The carrier slams against the side frame. • There is no carrier movement. • Check the encoder strip for proper installation or contamination. Clean as possible. • Check the carrier cable connectors on the system board. If connectors are okay, then replace the system board. See “System board with media sensor, cable, and spring removal”. If that does not fix the problem, then replace the print engine. See “Print engine removal”. Poor print quality Be sure that the All-In-One contains good print tanks. Be sure the print tank nozzle plate is clean. Clean with a soft cloth. Ink smudging and smearing can be caused by paper problems or problems in the paper feed area. Check for: • Correct type of paper • Curled or wrinkled paper • Paper path obstructions • Feed roller wear or looseness • Worn gears or binds If the paper feed roller or gears are defective, then replace the All-In-One. Blurred print and voids can be caused by problems in the carrier transport area. Check the following: • Carrier transport belt for wear • Idler pulley parts for wear, damage, or looseness • Carrier guide rod for wear or dirt. If the rod is dirty, then clean and lubricate it. The carrier to carrier frame engagement should be lubricated with grease P/N 40X0179. If the carrier transport belt is worn, then replace the print engine. See “Print engine removal”. If the idler pulley parts are defective, then replace the print engine. See “Print engine removal”.
Code: 0109
Description: Carrier Jam The carrier is jammed and will not move.
Remedy: • The carrier slams against the side frame. • There is no carrier movement. • Check the encoder strip for proper installation or contamination. Clean as possible. • Check the carrier cable connectors on the system board. If connectors are okay, then replace the system board. See “System board with media sensor, cable, and spring removal”. If that does not fix the problem, then replace the print engine. See “Print engine removal”. Poor print quality Be sure that the All-In-One contains good print tanks. Be sure the print tank nozzle plate is clean. Clean with a soft cloth. Ink smudging and smearing can be caused by paper problems or problems in the paper feed area. Check for: • Correct type of paper • Curled or wrinkled paper • Paper path obstructions • Feed roller wear or looseness • Worn gears or binds If the paper feed roller or gears are defective, then replace the All-In-One. Blurred print and voids can be caused by problems in the carrier transport area. Check the following: • Carrier transport belt for wear • Idler pulley parts for wear, damage, or looseness • Carrier guide rod for wear or dirt. If the rod is dirty, then clean and lubricate it. The carrier to carrier frame engagement should be lubricated with grease P/N 40X0179. If the carrier transport belt is worn, then replace the print engine. See “Print engine removal”. If the idler pulley parts are defective, then replace the print engine. See “Print engine removal”.
Code: 010A
Description: Carrier Jam The carrier is jammed and will not move.
Remedy: • The carrier slams against the side frame. • There is no carrier movement. • Check the encoder strip for proper installation or contamination. Clean as possible. • Check the carrier cable connectors on the system board. If connectors are okay, then replace the system board. See “System board with media sensor, cable, and spring removal”. If that does not fix the problem, then replace the print engine. See “Print engine removal”. Poor print quality Be sure that the All-In-One contains good print tanks. Be sure the print tank nozzle plate is clean. Clean with a soft cloth. Ink smudging and smearing can be caused by paper problems or problems in the paper feed area. Check for: • Correct type of paper • Curled or wrinkled paper • Paper path obstructions • Feed roller wear or looseness • Worn gears or binds If the paper feed roller or gears are defective, then replace the All-In-One. Blurred print and voids can be caused by problems in the carrier transport area. Check the following: • Carrier transport belt for wear • Idler pulley parts for wear, damage, or looseness • Carrier guide rod for wear or dirt. If the rod is dirty, then clean and lubricate it. The carrier to carrier frame engagement should be lubricated with grease P/N 40X0179. If the carrier transport belt is worn, then replace the print engine. See “Print engine removal”. If the idler pulley parts are defective, then replace the print engine. See “Print engine removal”.
Code: 010B
Description: Printhead Error The printhead has an error.
Remedy: Reinstall the print tanks. If the problem remains, then clean the contacts on the printhead. If the problem persists, then replace the printhead.