Description: Authentication customize data version mismatch error. The authentication customize data version is later than the firmware version of the machine.
Causes: MFP board (MFPB)
Remedy: 1. Rewrite the main body firmware with the latest one and reinstall the authentication customize data. 2. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)
Code: CCC00
Description: Public user account track information error. At the first time of startup, the nonvolatile status is reset incompletely due to any trouble (such as a shut off of the main power).
Description: JOB RAM save error. The error in save of job data to the memory/ hard disk and its read error are detected.
Causes: • MFP board (MFPB) • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)
Remedy: 1. Check the connector between hard disk (A)-MFPB CN20, CN26 for proper connection and correct as necessary. (bizhub 368e/308e) 2. Check the connector between hard disk (A)-MFPB CN8, CN10 for proper connection and correct as necessary. (bizhub 658e/558e/458e) 3. Check the connector between hard disk (B)-MFPB CN7, CN27 for proper connection and correct as necessary. (bizhub 368e/308e) 4. Check the connector between hard disk (B)-MFPB CN7, CN11 for proper connection and correct as necessary. (bizhub 658e/558e/458e) 5. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function. 6. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B)) 7. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)
Code: CD004, CD00F, CD020
Description: • CD004: Hard disk access error (connection failure) • CD00F: Hard disk data transfer error • CD020: Hard disk verify error • CD004: Unable to communicate between the hard disk and MFP board (MFPB). • CD00F: Data transfer from the hard disk is faulty. • CD020: The data abnormality is detected by the hard disk verify check.
Causes: • MFP board (MFPB) • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)
Remedy: 1. Check the connector between hard disk (A)-MFPB CN20, CN26 for proper connection and correct as necessary. (bizhub 368e/308e) 2. Check the connector between hard disk (A)-MFPB CN8, CN10 for proper connection and correct as necessary. (bizhub 658e/558e/458e) 3. Check the connector between hard disk (B)-MFPB CN7, CN27 for proper connection and correct as necessary. (bizhub 368e/308e) 4. Check the connector between hard disk (B)-MFPB CN7, CN11 for proper connection and correct as necessary. (bizhub 658e/558e/458e) 5. Reinstall the hard disk. 6. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B)) 7. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)
Code: CD010
Description: Hard disk unformat. Unformatted hard disk is connected.
Causes: • MFP board (MFPB) • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)
Remedy: 1. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function. 2. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B)) 3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)
Code: CD011
Description: Hard disk out of specifications mounted. A hard disk that falls outside the specifications is connected.
Causes: • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)
Remedy: 1. Check the hard disk specifications. 2. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B))