Description: Authentication device general error. When using the authentication device, authentication data is not to meet the specifications.
Causes: • MFP board (MFPB) • Authentication unit
Remedy: 1. Check the USB cable for proper connection. Reconnect the USB cable as necessary. 2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
Code: CC212
Description: User validation error. • An error occurred while validating the user authentication information. • The loadable device driver is not successfully installed.
Causes: • MFP board (MFPB) • Authentication unit
Remedy: 1. When this trouble code is generated after installing the loadable device driver, check to see if there is any file other than loadable device driver in USB memory used. If there is any file, reinstall the loadable device driver. 2. Check the USB cable for proper connection. Reconnect the USB cable as necessary. 3. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. 4. Re-register the user authentication information. 5. Replace the authentication unit.
Code: CC213
Description: User registration error/Card information setting error. • IC card advanced settings data is not correct when starting-up the authentication unit. • Authentication information data is not correct when starting-up the authentication unit. • IC card advanced settings data is not correct when setting the IC card advanced settings. • Authentication information data is not correct when setting the IC card advanced settings. • IC card advanced settings data is not correct when registering the authentication information. • Authentication information data is not correct when registering the authentication information. • IC card advanced settings data is not correct when editing the authentication information. • Authentication information data is not correct when editing the authentication information.
Causes: • MFP board (MFPB) • Authentication unit
Remedy: 1. Check the USB cable for proper connection. Reconnect the USB cable as necessary. 2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. 3. Reset the authentication settings. (card type, IC card advanced settings, and etc.) 4. Re-register the user authentication information.
Code: CC214
Description: User information deletion error. The deletion of the user information is uncompleted.
Causes: • MFP board (MFPB) • Authentication unit
Remedy: 1. Check the USB cable for proper connection. Reconnect the USB cable as necessary. 2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
Code: CC216
Description: Acquisition failure of the number of trials/Initialize error of number of authentication. An error occurred during user authentication using optional authentication unit AU-102.
Causes: • MFP board (MFPB) • Authentication unit
Remedy: 1. Check the USB cable for proper connection. Reconnect the USB cable as necessary. 2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. 3. Reset the number of authentication trials.
Code: CC301
Description: Authentication customize data error. • The master authentication customize data is corrupted upon startup. • Registration of authentication customize data in the main body has failed upon startup.
Causes: MFP board (MFPB)
Remedy: 1. Reinstall the authentication customize data. 2. Rewrite the firmware. 3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)